What are the responsibilities and job description for the Telecommunications Services Representative position at Los Angeles USD?
Telecommunications Services Representative $33.74 - $41.21 HourlyAPPLICATION FILING DATES February 10, 2025 - February 25, 2025INFORMATION ABOUT LAUSD We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life.JOB DUTIES / RESPONSIBILITIES The Telecommunications Service Representative provides first-level technical support and coordinates the installation, maintenance, and repair of telecommunications equipment, including, telephones, cellular equipment, wiring, switches, jacks, and other related hardware for school and office personnel; and coordinates the order of digital data and voice services.Typical duties include : Provides first-level technical support to requests received by phone, on-line, or e-mail by conducting basic troubleshooting to determine the proper course of action.Creates a service request in the incident management system, reports issues to vendors, and follows up for resolution.Reviews information on Telecommunications Service Requests (TSR) and contacts locations to resolve funding issues and incomplete or inaccurate information.Analyzes telecommunications requirements for District locations and makes recommendations for additions, consolidations, and removals.Analyzes and reports on existing cellular plans and telecommunications services and makes recommendations for cost-effective solutions.Contacts the requesting location to determine the scope of work, coordinates the schedule with vendors to ensure completion, and communicates status to the customer.Monitors all assigned incident management tickets to ensure that work is completed timely and accurately and closes tickets at completion of work.Provides quotes and prepares requisitions and purchase orders for equipment and services.Places orders with vendors for cellular equipment and telecommunications service via internet based service provider ordering systems or e-mail for new service and changes in service or disconnects.Processes orders for cellular or digital data equipment by preparing requisitions; places orders with vendors for new services, changes in service, disconnections, and equipment orders; and oversees the order from shipment of the equipment from the vendor to the requestor.Monitors and tracks equipment orders, ensures the activation of the equipment, and reconciles the invoices in a timely manner.Coordinates the installation, maintenance, and repair of telecommunications equipment for District projects with the project manager.Updates order information in SAP, the incident management system, and the telecommunications billing database.Maintains cellular equipment information such as serial numbers in the telecommunications billing database.Organizes and maintains files and records of completed service requests.EDUCATION : Graduation from high school or evidence of equivalent educational proficiency.EXPERIENCE : Two years of experience performing service representative duties with responsibility for ordering telecommunications services and facilitating the installation, repair, and maintenance of telecommunications equipment and digital circuit services for a telecommunications company, government agency, or large private business.SPECIAL : A valid driver’s license to legally operate a motor vehicle in the State of California and the use of a motor vehicle, or the ability to utilize an alternative method of transportation.DESIRABLE QUALIFICATIONS Ideal candidates will have a working knowledge of : Telecommunications equipment and services including lines, circuits, and hardware for both voice and dataMicrosoft Office Word, Excel, and OutlookSupplies, equipment, and services ordering and inventory controlOrganizational structure, workflow, and operating proceduresCustomer service standards and proceduresOffice practices and proceduresAn ideal candidate in this position will have the ability to : Assess telecommunications technology and capacity requirementsMake recommendations regarding telecommunications technology equipment and proceduresOrganize files and maintain accurate recordsCommunicate effectively orally and in writingWork effectively with District personnel, vendors, and the publicExercise good judgement in scheduling work, establishing priorities, and responding to inquiriesAPPLICATION PROCESS IMPORTANT NOTE : Once you submit your application, you should receive an email message confirming that you successfully submitted your application. If you DO NOT receive this message on the same day you apply, it is likely that you did not submit your application.If you have questions regarding these instructions or the selection process in general, please contact Monica Topete at monica.topete1@lausd.net .#J-18808-Ljbffr
Salary : $34 - $41
