What are the responsibilities and job description for the Host/Hostess position at LOS CUCOS MEXICAN CAFE?
Overview
We are seeking a friendly and professional Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your exceptional communication and customer service skills will ensure that every guest feels welcomed and valued. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities
- Greet guests warmly upon arrival and escort them to their tables.
- Manage reservations and seating arrangements efficiently.
- Maintain an organized waitlist during busy periods.
- Provide menus and inform guests of daily specials.
- Answer phone calls with excellent phone etiquette, assisting guests with inquiries and reservations.
- Collaborate with the restaurant staff to ensure smooth operations.
- Handle guest relations by addressing any concerns or special requests promptly.
- Utilize the POS system effectively for managing orders and processing payments.
Qualifications
- Previous experience in a customer service role, preferably in a restaurant or hotel setting.
- Strong communication skills with an emphasis on guest services.
- Familiarity with POS systems; experience with Aloha POS is a plus.
- Ability to multitask and work efficiently under pressure.
- Excellent phone etiquette and interpersonal skills.
- A passion for hospitality and creating memorable experiences for guests.
- Availability to work flexible hours, including evenings and weekends.
Join us as a Host/Host and contribute to creating unforgettable dining experiences for our guests!
Job Types: Full-time, Part-time, Temporary
Pay: $10.00 - $11.00 per hour
Expected hours: 15 – 25 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Evening shift
- Night shift
Work Location: In person
Salary : $10 - $11
