Expo - Bilingual Preferred

 

Position: Expo 

Reports to: Management Team: GM, AGM, Hospitality Manager, and Floor Manager. 

Summary: The role of a Restaurant Expo, short for Expeditor, is crucial in ensuring the smooth and efficient flow of operations in a restaurant. The expo acts as a liaison between the kitchen staff and the front-of-house team, playing a pivotal role in coordinating food orders, ensuring accuracy, and maintaining overall quality control. 

 

The primary responsibilities of an Expo include: 

 1. Order Coordination:

○      Receive and organize incoming food orders from the kitchen.
○      Verify that each dish meets the established quality standards before it leaves the kitchen.
 2. Communication:

○      Effectively communicate with the kitchen staff, chefs, and front-of-house team to convey order details, special requests, and timing requirements.
○      Facilitate clear communication between the kitchen and serving staff to avoid any misunderstandings or delays.
 3. Quality Control:

○      Inspect each dish to ensure it meets the restaurant's presentation and quality standards before it is sent to the dining area.
○      Check that all components of a dish are included and that it aligns with customer specifications.
 4. Timing and Prioritization:

○      Coordinate the timing of various dishes to ensure that they are ready to be served simultaneously, maintaining consistency in service.
○      Prioritize orders based on dining room traffic, special requests, or specific customer needs.
 5. Expedite Service:

○      Ensure that all orders are delivered to the correct tables promptly.
○      Work closely with servers to manage the pace of service and avoid bottlenecks in the dining experience.
 6. Problem Resolution:

○      Address any issues or discrepancies in orders promptly and professionally.
○      Collaborate with kitchen staff to resolve any challenges related to order accuracy or timing.
 7. Organization:

○      Maintain an organized and clean workspace to facilitate efficient order handling.
○      Keep track of open orders, ensuring that each one is attended to in a timely manner.
 8. Menu Knowledge:

○      Stay informed about the menu, including ingredients, preparation methods, and any specials.
○      Assist servers with any questions they may have about the dishes.
 9. Team Collaboration:

○      Foster a positive and collaborative working relationship with kitchen and front-of-house staff.
○      Provide support to team members during busy periods.
 10. Adherence to Policies:

○      Follow all restaurant policies, including health and safety regulations, to ensure a safe and clean working environment.
 
 A successful Restaurant Expo is a multitasker with excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced restaurant environment. They play a crucial role in delivering a positive dining experience by ensuring that orders are accurate, well-timed, and meet the restaurant's quality standards.