Front Office Manager

Position: Front Office Manager
Location: Los Osos Physical Therapy
Reports to: Clinic Director

Job Summary:
Los Osos Physical Therapy is seeking an organized and dedicated Front Office Manager to oversee the day-to-day administrative operations of our clinic. The ideal candidate will have excellent communication skills, at least 1 years of front desk/healthcare experience, and a strong understanding of HR policies. As the Front Office Manager, you will play a critical role in ensuring seamless customer service, smooth patient flow, and effective management of insurance and scheduling processes.

Key Responsibilities:

• Customer Service & Interpersonal Relations: Provide exceptional customer service and foster positive relationships with patients, staff, and visitors. Serve as the first point of contact for patient inquiries and concerns.
• Medical Insurance Verification & Collection of Copays: Verify patient insurance information and collect copayments, ensuring accuracy and timely processing.
• Insurance Follow-Up: Follow up on insurance claims and outstanding payments, ensuring proper documentation and resolution of issues.
• Record Keeping & Billing: Maintain accurate and up-to-date medical charts, patient records, and billing information in compliance with HIPAA and clinic policies.
• Patient Scheduling & Rescheduling: Schedule, reschedule, and confirm patient appointments efficiently, coordinating with physical therapists to ensure proper time allocation.
• Staff Scheduling: Create and manage the weekly schedule for physical therapy aides, ensuring coverage for all shifts and effective use of staff resources.
• HR Policy Adherence: Ensure compliance with company HR policies and provide support in managing personnel matters, as needed.

Qualifications:

• 1 years of experience in a front desk or healthcare administration role, preferably in a medical or therapy setting.
• Strong communication skills, both written and verbal, with the ability to interact effectively with patients, staff, and healthcare providers.
• Excellent computer skills, including proficiency in office software (e.g., Microsoft Office Suite) and experience with electronic medical records (EMR) or scheduling software.
• Knowledge of HR policies and practices, with a focus on maintaining confidentiality and compliance.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Experience with insurance verification and claims follow-up.
• Familiarity with medical billing practices and coding.
• Prior experience in scheduling for healthcare staff.

Work Environment:

• This position is based in our clinic and requires interaction with both patients and staff throughout the day.
• Hours: Full-time Monday-Friday 8:45 AM - 5 PM.

To Apply:
Please submit your resume and cover letter outlining your qualifications and experience for the Front Office Manager position at Los Osos Physical Therapy.

Join our team and contribute to providing high-quality care and service to our patients!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Los Osos, CA 93402 (Required)

Ability to Relocate:

• Los Osos, CA 93402: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23