What are the responsibilities and job description for the Norte Sales Associate position at Los Poblanos LP?

Job Description

Description :

Title : Norte Sales Associate

Reports to : Norte Manager

Position Type : Full or Part-time, Non-exempt

Job Summary :

As a Norte Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and ensuring a positive shopping experience for customers. Your duties will include greeting and assisting customers, answering inquiries, recommending products, processing transactions, and maintaining an organized and visually appealing sales floor. You will also be tasked with stocking shelves, managing inventory, and achieving sales targets. Strong communication skills, a friendly and approachable demeanor, and the ability to work in a team-oriented and fast-paced environment are essential for success in this role.

Duties & Responsibilities :

Act as an ambassador and representative for the Los Poblanos property & cities of Los Ranchos de Albuquerque, Albuquerque & Santa Fe
Greet guests according to company standards and anticipate and address guests’ needs and questions
Learn the wholesale lavender line so that it can be explained and sold to our guests
Become knowledgeable about our third-party vendors
Learn the tasting room menu so that it can be explained to our guests
Share product knowledge with guests and ring them up at the register
Operate as a team member of the retail shop and the tasting room
Perform opening and closing procedures
Perform other job-related duties as assigned

Essential Job Functions :

Greet guests

Assist guests with shopping baskets or taking items to the cash wrap area

Share product knowledge with every guest

Answer questions

Assist guests with refill station

Ring guests at the cash wrap

Wrap orders according to company standard

Gift wrap items as requested

Standardize the sales floor throughout the day

Restock the floor as needed

Process shipment as it arrives

Process transfers as requested by management

Assist with inventory as needed

Communicate with customers to resolve complaints or ensure satisfaction

Assist in the Tasting Room as needed - preparing food, bussing tables, etc.

Perform Retail Shop opening and closing procedures

Requirements :

A minimum of (1) year of experience working in a retail setting

Must display a professional appearance and shared fate attitude

Excellent oral communication skills and positive interpersonal skills required

Able to work under pressure and remain calm to resolve problems using good judgment

Able to work cohesively with co-workers as part of one team

Problem-solving skills and deductive reasoning abilities

High School Diploma or Equivalent

Must be able to sit, stand, bend, squat, reach, and walk 8 to 10 hours a day

Able to grasp, lift, carry. Must be able to lift 30 lbs. in short intervals throughout the day

Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays

We will require you to perform Serve Safe and receive your Alcohol Server’s Permit after onboarding

Preferred :

Ability to speak Spanish

Interest in sustainability, food, and New Mexico culture

Interest in organic farming, agriculture, art, and architecture

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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Norte Sales Associate

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