What are the responsibilities and job description for the E-Commerce Supervisor position at Los Poblanos?
Title: E-Commerce Supervisor
Reports to: Director of Manufacturing
Position Type: Full-time, Non-Exempt
Why you'll love it here:
At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship—driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.
Job Summary:
This position is responsible for leading all operational and promotional duties as it relates to online direct-to-consumers retail channels. This includes responsibility for fulfillment, processing & packaging all e-commerce orders for safe shipment; receives and stocks incoming inventory & supplies. Also responsible for managing the online direct-to-consumers retail channel.
Essential Job Functions:
- Oversees E-commerce fulfillment for timely delivery of all orders and returns
- Assist with reaching pre-determined budget goals
- Accountable for all e-commerce inventory, establishing ordering procedures to ensure appropriate inventory levels by using sales data and stock levels
- Assures timely entry of new products to the webstore and WMS
- Provides customer service grounded in the LP hospitality mission
- Maintains, cleans, and organizes shipping, stockroom, and delivery area
- Inspects merchandise, shipments, and deliveries for damages or defects; records discrepancies or damages and notifies supervisor
- Use Shopify and Ship Station software in an expedient manner
- Observes safety rules and ensures and maintains a safe and orderly environment
- Prioritizes accuracy and care for all outbound customer packages
- Maintains confidentiality of all privileged information
- Performs any other job-related duties as assigned
Duties & Responsibilities:
- Manages all fulfillment aspects of the LP online store
- Pick and Pack orders as needed to create an experience for the customer upon arrival
- Responds to customer service complaints, returns or product questions
- Troubleshoot website code, shipping, and IT-related issues
- Prepares weekly reports and promotional reports
- Maintains current knowledge of UPS, FedEx and USPS postage & shipping costs, regulations, guidelines, and restrictions
- One to two years of e-commerce or customer service experience
- Bachelor’s Degree preferred
- Able to effectively communicate with customers, vendors, and team members
- Ability to be detail-oriented, handle multiple tasks, and meet deadlines
- Basic computer skills required. Knowledge of Ship Station, Shopify, and major courier software and operations an asset
- Experience in packing/shipping operations in an e-commerce warehouse environment an asset
- Technical abilities to learn new software quickly and desire to continually learn
- Have schedule flexibility to work non-traditional business hours when needed (weekends, holidays, etc.)
- Able to lift, stand, squat, kneel, push, and pull intermittently throughout the day, up to 40 lbs
- Able to function in an active warehouse setting with constant sight, sound, temperature, scent changes
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
