What are the responsibilities and job description for the Customer Service, Roadrunner Veterinary Emergency and Specialty position at Los Suenos Veterinary Group?
Roadrunner Veterinary Emergency and Specialty Hospital is the newest 24/7 veterinary emergency clinic in the Albuquerque area! We'd like to add a friendly, compassionate Customer Service Representative who is just as excited and motivated as we are. Our goal is to provide excellent vet care and a good client experience by hiring smart people and treating them like the professionals they are. In return, we have high expectations for our staff and for our clients.
The job description includes: answering incoming telephone calls from clients; assisting clients with check in procedures; helping triage incoming patients in order of arrival and severity; communicating between doctors; nurses and clients, serving as a liaison for clients and assisting with check out procedures. Previous veterinary experience isn't required but a good attitude, solid work ethic and willingness to learn are. The front desk is what makes most hospitals run smoothly! We are hiring for Tuesday and Wednesday 6pm-6am.
Our group of clinics is owned by a single owner (born and raised in New Mexico and on the clinic floor in a daily basis), not a national corporation. The majority of our profit goes back into our clinic to get the equipment we need to practice top notch medicine and for staff benefits so we continue to attract and retain the best vets, techs and customer service reps.
Competitive pay is a given. We encourage professional growth and there is management potential for motivated, hard-working employees.
We pay 100% of the health insurance premium for full time employees and also offer a dental and vision plan that employees can participate in for a nominal monthly amount. All clinic staff, not just vets, have paid CE opportunities. We have a matching 401K retirement plan. We offer 6 weeks paid maternity leave for employees with one year of service. Education is the key to personal and professional advancement and we offer an annual tuition stipend for staff pursuing degrees that are applicable to the field of veterinary medicine.
Our culture includes enjoying our time off and experiencing all Albuquerque has to offer including group Isotopes baseball outings, United soccer games, local and out of town company retreats and events that include employee partners and families.
We'd love to meet you and introduce you to our team. We aim to attract the best candidates and to keep them happy and professionally fulfilled long-term!
Job Type: Part-time
Pay: $15.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 12 hour shift
- Evening shift
- Holidays
- Night shift
- No weekends
- Overnight shift
- Overtime
Work setting:
- In-person
Work Location: In person
Salary : $15 - $22