What are the responsibilities and job description for the Customer Service Agent position at Lose Design?
About the Job
We are seeking a Customer Service Agent to deliver exceptional customer service, maximise customer satisfaction, and build and improve customer relationships.
The Role
Lose Design, a multi-disciplinary design firm, is looking for a dynamic and organised individual to join our office and help serve existing clients in the area and expand our services to new clients.
Responsibilities
- Respond to incoming calls from customers, including products and service questions and general information.
- Refer to customer scripts when working through difficult situations.
- Follow and where possible improve departmental processes and company service standards.
- Ensure all databases are kept up-to-date with progressing work and client details.
- Utilise standard technology such as telephone, email, and web browser to perform job duties.
- Participate in individual and team training/meetings to ensure policy and company product knowledge are up to date.
- Keep track of customer accounts and make updates with new account information as necessary.
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
- Perform all other duties and responsibilities as assigned.
Required Skills
- Excellent customer service skills and attitude.
- Problem-solving skills.
- Proficient with office equipment.
- Attention to detail.
- Excellent written and verbal skills.
- Excellent interpersonal skills.
Qualifications
- Previous work in a customer-facing position.
- High school diploma, G.E.D. or equivalent.
Requirements
- Knowledge of Office Suite preferred.
- Self-motivated and team-orientated.
- Previous customer service experience.
- Must have access to reliable transportation.
- Ability to work as a member of a team.
Benefits
- Competitive Pay: $30.50 per hour.
- Career Development Opportunities.
- 25 days bank holidays.
- Pension Scheme.
- Paid Time Off (PTO).
- 401(k) fixed contribution.
- Life Insurance.
About Lose Design
At Lose Design, we create SPACES FOR LIFE, supporting fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, achieving a balance between budget, function, and aesthetics.
Salary : $31
