What are the responsibilities and job description for the Customer Service Representative position at Lose Design?
Overview
Lose Design is a multi-disciplinary design firm that creates spaces for life, supporting fundamental human needs. We approach each project with client and community needs in mind, balancing budget, function, and aesthetics.
Salary and Benefits
We offer competitive pay at $30.50 hourly and a range of benefits including career development, holidays, pension scheme, paid time off, 401(k) fixed contribution, and life insurance.
Job Description
This customer-facing role involves managing customer inquiries, providing job progress updates, and working scheduling to meet customer requirements and KPIs. You will build relationships with customers, reply to incoming calls, refer to customer scripts when necessary, and follow departmental processes.
- Provide exceptional customer service through phone calls, emails, and other communication channels.
- Manage customer accounts, keeping databases up-to-date with progressing work and client details.
- Participate in training and meetings to ensure policy and product knowledge are up-to-date.
- Ensure customer satisfaction through thorough follow-ups on interactions.
Required Skills and Qualifications
To succeed in this role, you must possess excellent customer service skills, problem-solving skills, attention to detail, and proficiency with office equipment. Previous work experience in a customer-facing position and high school diploma or equivalent are required.
- Previous work in a customer-facing position.
- High school diploma, G.E.D., or equivalent.
- Knowledge of Office Suite preferred.
About Lose Design
We work collaboratively, dedicated to creating a work environment that promotes staff growth and enlightenment. Our goal is to expand knowledge of technical proficiencies for each design discipline and foster a work environment that extends beyond the office and into the communities where we live.
Salary : $31
