What are the responsibilities and job description for the Customer Service Representative position at Lose Design?
About the Role
We are seeking a dynamic and organized professional to manage customer enquiries, provide job progress updates, and work scheduling to meet customer requirements.
Key Responsibilities:
- Respond to incoming calls from customers with product and service information.
- Utilize customer scripts for difficult situations.
- Improve departmental processes and company service standards.
- Maintain updated databases with work progress and client details.
- Use standard technology to perform job duties.
- Participate in training meetings to ensure policy and product knowledge are up-to-date.
- Track customer accounts and update information as necessary.
- Provide thorough follow-ups to customer interactions.
Required Skills:
- Excellent customer service skills and attitude.
- Problem-solving skills.
- Proficient with office equipment.
- Attention to detail.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
Qualifications:
- Previous work experience in a customer-facing position.
- High school diploma or equivalent.
