What are the responsibilities and job description for the Service Delivery Expert position at Lose Design?
Role Overview
Lose Design is a design firm dedicated to creating spaces that support fundamental human needs.
Job Requirements:
- Previous work experience in a customer-facing position.
- High school diploma or equivalent.
Key Responsibilities:
- Respond to incoming calls from customers with product and service information.
- Use customer scripts for difficult situations.
- Improve departmental processes and company service standards.
- Maintain updated databases with work progress and client details.
- Use standard technology to perform job duties.
- Participate in training meetings to ensure policy and product knowledge are up-to-date.
- Track customer accounts and update information as necessary.
- Provide thorough follow-ups to customer interactions.
