Event Operations Manager

Lost Fox Inn, located in Litchfield, CT is currently seeking an experienced and talented Event Operations Manager to join its team! The Event Operations Manager will ensure exceptional guest experiences and seamless events at our boutique hotel, restaurant, and event spaces. Ambitious, detail-oriented, creative and possessing a deep love of hospitality…if that’s you, please get in touch with us! We’d love to hear more.

Lost Fox Inn is the sister property to top rated inn, restaurant and events venue, Foxfire Mountain House, located in the Catskills.

**About Foxfire Mountain House**

Established in 2016 by co-founders Eliza Clark and Tim Trojian, Foxfire Mountain House is celebrating its 9th year in operation. From its inception, our venue has focused on crafting one-of-a-kind experiences for our clientele, offering everything from intimate weekend escapes to extravagant wedding celebrations. We've garnered media attention for our distinctive design, culinary offerings, and signature wedding events.

http://www.foxfiremountainhouse.com

http://www.instagram.com/foxfiremountainhouse

http://www.lostfoxinn.com

https://www.instagram.com/lostfoxinn

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Key Responsibilities

Client Relations & Event Coordination

• Coordinate and conduct site visits to present venue features and amenities while also personalizing each visit to address the specific needs and requirements of each individual client.
• Host wedding tastings, collaborating with the Head Chef and Food & Beverage Director to develop custom menus.
• Serve as primary contact for external wedding planners, providing prompt and accurate information.
• Liaise with vendors pre-event as well as on-site to ensure smooth communication and ensure deadlines are met.
• Collaborate with FOH & BOH teams to ensure flawless event execution.
• Support clients with venue logistics, including timelines, floorplans, rental orders and other venue specific needs.
• Take charge of greeting clients at check-in and placing gift bags, running rehearsal dinners, welcome drinks, ceremonies, receptions, late-night drinks, and checkout breakfasts with support of General Manager and client provided wedding planner.

In-House Event Management

• Plan and execute in-house events in collaboration with the Restaurant Manager and General Manager.
• Coordinate event logistics, including staffing, catering, and entertainment.
• Ensure smooth communication and coordination between departments for in-house events.
• Work to secure partnerships for collaboration events to be held onsite.
• Place, receive and inspect rental deliveries for accuracy.
• Work with the Director of Operations to create sample event budgets/proposals for client review and ensure accurate invoicing of all events.

Hotel PMS Management

• Manage hotel PMS, including reservations, reservation blocks, check-ins/outs, and guest profiles with support from the General Manager.

Additional Responsibilities

• Maintain an accurate inventory of event-specific supplies and ensure that they are sorted and organized at all times.
• Support venue marketing and promotional initiatives.
• Perform other duties as assigned by the General Manager.

Qualifications & Skills:

• Experience in event planning, hospitality, or related field (wedding industry preferred).
• Exceptional organizational and time management skills.
• Outstanding written and verbal communication skills.
• Strong interpersonal skills and ability to build rapport effortlessly.
• Proficiency in Hotel PMS and Google Suite.
• Experience with RESY OS & Toast POS preferred, but not required.
• Flexibility to work weekends and holidays.
• Professional appearance and demeanor.

Desired Qualities:

• Passion for hospitality: A genuine enthusiasm for providing exceptional service and creating memorable experiences for guests. This includes a deep understanding of the hospitality industry and a commitment to exceeding customer expectations.
• Creative mindset: The ability to think outside the box and come up with innovative solutions to challenges. This includes a willingness to experiment with new ideas and a knack for finding unique ways to enhance the guest experience.
• Problem-solving skills: The ability to identify and resolve issues quickly and effectively. This includes strong analytical and critical thinking skills, as well as the ability to remain calm and focused under pressure.
• Detail-oriented: A meticulous approach to work, with a keen eye for detail and a commitment to accuracy. This includes the ability to manage multiple tasks simultaneously and ensure that all aspects of the guest experience are flawless.
• Team player: A collaborative and supportive approach to work, with a willingness to contribute to the success of the team. This includes strong communication and interpersonal skills, as well as the ability to build positive relationships with colleagues.

Weekly Schedule (Approximate):

• Thursday - Monday

Reports To:

• General Manager

Compensation & Benefits:

• $65-70k Annual Salary DOE
• 25% Staff Discount
• 40 Hours Sick Pay
• 5 Days Paid Time Off
• Health, Dental & Vision Benefits Available w/ $500 month subsidy
• 401k Match
• EOY Performance Based Bonus
• Thanksgiving, Christmas Eve & Christmas Off

The ideal candidate will be hard-working, personable and excited to be a part of a well-established hospitality brand. Lost Fox Inn is proud to pay its team a living wage, offer work/life balance and provide advancement opportunities.

Please reach out for immediate consideration - we're looking forward to meeting YOU!

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Monday to Friday

Experience:

• Events management: 2 years (Required)

Ability to Relocate:

• Litchfield, CT 06759: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $70,000