Floor Manager

LOST - https://www.getlostdtla.com/

LOST is a vibrant, Mexico City-inspired rooftop lounge specializing in tacos and tequila,

offering an elevated yet energetic dining and nightlife experience. With a focus on hospitality, exceptional food and drinks, and seamless operations, LOST delivers an unforgettable atmosphere for guests.

Position Overview

The Floor Manager plays a key role in ensuring smooth daily operations, maintaining high service standards, and leading the front-of-house team. This position requires strong leadership, problem-solving skills, and a deep understanding of hospitality to enhance guest experiences while optimizing business performance.

Key Responsibilities

Service & Guest Experience

• Oversee nightly operations, ensuring an outstanding guest experience that aligns with LOST’s brand and service standards.

• Maintain a strong floor presence during service, addressing guest concerns, assisting staff, and ensuring seamless service flow.

• Handle guest complaints with professionalism, finding quick and effective resolutions to maintain customer satisfaction.

Staff Management & Leadership

• Supervise and support servers, bartenders, hosts, bussers, runners, and barbacks throughout service.

• Lead by example, fostering a positive work environment and motivating the team.

Operations & Compliance

• Ensure all opening, closing, and side work duties are completed to maintain a clean and organized environment.

• Assist in inventory control, reviewing par levels, and communicating stock needs to management.

• Work closely with security to ensure smooth guest entry, compliance with venue policies, and enforcement of safety protocols.

Financial & Administrative Responsibilities

• Assist in managing sales, labor, and cost control to maximize revenue and profitability.

• Handle cash and credit transactions when needed, ensuring accountability and accurate reporting.

Qualifications & Skills

• 2 years of experience in restaurant or nightlife management, preferably in a high-volume setting.

• Strong leadership and communication skills with the ability to motivate and manage a team.

• In-depth knowledge of food, beverage, and hospitality service standards.

• Ability to handle high-energy, fast-paced environments while maintaining attention to detail.

• Experience with POS systems, reservation platforms, and inventory management.

• Fluent in English (Spanish is a plus).

Schedule & Expectations

• Availability to work nights, weekends, and holidays as needed.

• Ability to stand and walk for extended periods.

• Willingness to adapt to evolving responsibilities based on the needs of the venue.

Location

DTLA

Job Type: Part-time

Pay: $30.00 per hour

Shift:

• 8 hour shift
• Night shift

Ability to Commute:

• Los Angeles, CA 90014 (Required)

Work Location: In person

Salary : $30