What are the responsibilities and job description for the Customer Service Representative position at Losterwood Miami?
Customer Service Representative
Company: Losterwood Miami
Job Type: Full-time
Contact: Phone: 786-586-9127 | Email: recruitment@losterwood.com
Website: www.losterwood.com
About Us:
Losterwood Miami is a premier cabinetry manufacturer specializing in high-quality, custom wood
products. We proudly serve Builders, Dealers, and Stores with top-notch craftsmanship and
exceptional service. As we continue to grow, we are looking for a Bilingual Customer Service
Representative to join our team and provide top-tier support to our diverse clientele.
Job Description:
We are seeking a motivated and customer-focused bilingual professional (English/Spanish) to assist
clients throughout their project journey. The ideal candidate will possess excellent communication
skills, a proactive attitude, and the ability to manage multiple tasks efficiently in both English and
Spanish.
Key Responsibilities:
• Handle customer inquiries via phone, email, and in-person in both English and Spanish.
• Assist clients with product information, order processing, and service-related questions.
• Maintain and update customer accounts with accurate details and order status.
• Collaborate with internal teams (sales, production, and logistics) to ensure seamless operations.
• Address customer concerns and provide timely, professional resolutions.
• Educate clients about Losterwood Miami's cabinetry collections, pricing, and order processes.
• Track and follow up on orders to ensure timely fulfillment and customer satisfaction.
• Support showroom visits and guide customers in product selection based on their needs.
Qualifications:
• Bachelor's degree in Business Administration Major in Marketing or a related field.
• Bilingual (English/Spanish) required - must be fluent in both languages.
• Previous experience in customer service, preferably in cabinetry, woodworking, or a related
industry.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Detail-oriented with problem-solving skills and a proactive approach.
What We Offer:
• Competitive salary based on experience.
• Opportunities for career growth within Losterwood Miami.
• A supportive and dynamic work environment.
How to Apply:
Interested candidates can send their resume and cover letter to recruitment@losterwood.com with the
subject line "Customer Service Representative Application."
Join Losterwood Miami and be part of a team that values quality, customer satisfaction, and excellence in the cabinetry industry!
