Executive Assistant Director of Housekeeping

To set direction & provide effective leadership to the Housekeeping department & floor teams to maximise individual & team potential & develop future capability (people)
- To inspire exceptional team performance & mentor supervisors & team members
- To build team capability, knowledge & resources to meet long term business objectives
- Ensure all Housekeeping team members comply with safe working practices in accordance with regulations & Hotel policies
- To provide operational oversight & strategic planning & long term development operational, financial & service goals of the Engineering department (business) 
- Develop new Housekeeping concepts & approaches & create new services & standards
- Accountability for day to day P&L in Housekeeping, and capital expenditure
- Manage, implement & monitor an effective billing & cash management system
- Maximize sales & revenue generating opportunities & conduct sales initiatives as needed 
- Design & deploy effective tools & guidance documents e.g. manuals, check lists to ensure effective operation, exceptional service & compliance to legislative requirements
- Ensure quality standards are being maintained by housekeeping team and external contractors 
- Develop & manage complex Housekeeping projects
- To establish and effect the Hotel Housekeeping Policy & operating procedures to exceed stakeholder expectations, ensure a continuous 24/7 service & build a reputation for comfort & excellence (guest)
- Establish Housekeeping operational planning to ensure full utilization of staff & maintenance of equipment & direct activities to drive profit
- Initiate & institute housekeeping policies & procedures to drive service efficiency & quality 
- Develop an effective ordering & inventory system to ensure appropriate stock levels for anticipated levels of business e.g. Linen; Uniforms; Flowers; Cleaning Materials
- Deploy a routine & proactive cleaning schedule with minimum disruption to the operation 
- Maintain proactive communication with managers regarding all housekeeping matters
- Monitor current & anticipate future guest trends and align housekeeping service offer
Key spokesperson for the Housekeeping department and collaborate with Hotel colleagues, guest & suppliers to provide exceptional Housekeeping services
- Communication with internal & external stakeholders
- Trouble shooting in complex service situations

Strategic planning & operational oversight for the Housekeeping department
- Functional scope includes:
o Cleaning of all Rooms, Corridors & Public areas of the Hotel
o Management & maintenance all soft furnishings across the building
o Linen Room for Guest Room & FB Linen & Linen staff uniforms
o Laundry & Dry cleaning for staff & guests
o Floristry services: Public areas, Hotel corridors; Suites, Guest Rooms; Balconies; Roof gardens; Banqueting functions; Mgt requests
o Butler service -- Roof suites
o Floor teams -- coordinate cross functional activity
- Responsible for operational profitability of area
- Budget accountability of the Engineering department, with regard to related areas
- This role is required to stay abreast of  Industry & legislative developments & trends i.e.: Health & Safety & identify future trends in Housekeeping Services
- Develop & lead complex, wide-ranging projects and/or programmes
- Close collaboration with GM and executive
- To lead and motivate the Housekeeping team
- Review & maintain relevant polices & procedures
- In depth knowledge & experience in Housekeeping processes & controls, to include:
- Laundry & Dry Cleaning
- Linen Rooms & Uniforms
- Butler & Floristry services
- Cleaning materials, chemicals, equipment & technology
- Excellent understanding of legislative requirements e.g. Health & Safety, WHIMIS, Employment law
- Knowledge of purchasing & inventory systems is preferable 
- Strong computer/IT literacy -- particularly with Fidelio, Microsoft Office
- Basic accounting & finance skills
- Human resource management skills required e.g. recruitment
- Proven leadership skills i.e. training & Interviewing

Salary: $105,000

Salary : $105,000