What are the responsibilities and job description for the Security Officer position at LOTTE NEW YORK PALACE?
Job Responsibilities
- To enforce hotel rules and regulations, security policies and procedures to ensure the hotel's property, its assets, its guests, patrons and staff are protected from any potential threat, damage or loss.
- To act as hotel ambassadors with colleagues, guests and visitors.
- Responsible for performing all tasks to set standards - with some supervision.
- Ability to handle and deal with various types of individuals that may enter or stay at the hotel.
- Endowed with common sense and sound judgment to make objective decisions.
- Must be approachable and discreet, exercising tact and diplomacy at all times.
- To carry out the additional duties and /or projects as directed by the Security Manager
- To attend relevant training (ongoing & induction) & maintain Hotel standards
- To learn & maintain Hotel, Security and legislative changes, developments & trends.
- To demonstrate efficiency, effectiveness, courtesy and professionalism in duties at all times.
- To conduct and effectively handle all security incidents and/or investigations as directed by hotel and security management.
- To conduct all Security administrative duties according to the standards and training outlined in the Security Department.
- To maintain a pro-active presence in the hotel.
- To respond as an active member of the hotel Crisis management team and fire brigade during emergencies.
- To exercise corporate and hotel behavioral standards during all routine calls and other functions.
- To proactively seek relevant information pertaining to your duties & communicate effectively with Hotel colleagues;
- Obtain from pre-shift or line up meetings.
- Review daily function activities for latest Hotel information.
- Participate in shift change pass on briefings.
- Obtain from any other viable source to ensure the smooth operation of the department.
- Active/valid NY Security Guard License
- Active/valid FLSD License- T89
