What are the responsibilities and job description for the Service Manager - Viewhouse position at Lotus Concepts Management?
Job Title: Service Manager
Location: Denver, Colorado (On-site, Full-time)
Location: Denver, Colorado (On-site, Full-time)
Company: Viewhouse
Salary: $59,000 - $65,000
We are seeking a committed, experienced Service Manager to join our team at Viewhouse Ballpark. ViewHouse is an independently owned & chef-driven eatery, bar & rooftop open daily for lunch, happy hour, dinner, and late night. ViewHouse is not only a dining destination – it’s an experience known for great eats, views, & fun.
Job Overview:
The ideal candidate will be a friendly and highly motivated individual with experience leading a team, managing the daily operation of the business, and will thrive in a fast-paced, team-oriented restaurant environment.
The ideal candidate will be a friendly and highly motivated individual with experience leading a team, managing the daily operation of the business, and will thrive in a fast-paced, team-oriented restaurant environment.
Key Responsibilities:
- Team Leadership: Supervise, train, and motivate staff, including servers, hosts, and bartenders. Ensure staff are knowledgeable about the menu, specials, and restaurant policies. Maintain a positive and productive work environment, fostering teamwork and collaboration.
- Guest Experience: Maintain a strong presence on the floor during peak business hours, ensuring guest satisfaction and resolving issues.
- Foster positive guest relationships by anticipating needs, providing recommendations, and addressing inquiries with a commitment to the brand.
- Oversee service quality, ensuring timely, efficient, and friendly service.
- Monitor the dining area to ensure cleanliness, comfort, and a pleasant atmosphere.
- Financial Management: Assist with daily cash handling, including opening and closing the register. Assist with labor cost control, optimizing staffing levels to meet demand. Monitor tipping procedures and ensure proper distribution.
- Operational Management:
- Manage seating arrangements and reservation systems, ensuring efficient flow of guests.
- Monitor and maintain restaurant inventory, including supplies and equipment for the front of house.
- Ensure compliance with health and safety regulations, including food safety standards.
- Communication & Coordination: Act as a liaison between the front and back of house to ensure smooth operations. Attend regular staff meetings and provide feedback to improve service standards. Assist in creating and implementing promotional activities, events, and marketing strategies.
- Staff Scheduling: Develop and maintain work schedules for front of house staff, ensuring proper coverage during peak hours.
- Health & Safety: Ensure compliance with health and safety standards, including maintaining TIPS and ServSafe certifications.
Qualifications:
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Proven experience in a front of house leadership role preferred (restaurant, hospitality, or similar).
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Strong understanding of food and beverage operations.
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Excellent communication and interpersonal skills.
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Ability to lead and motivate a diverse team in a fast-paced environment.
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Exceptional problem-solving and conflict resolution skills.
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Ability to multitask and prioritize effectively.
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Basic understanding of financials, including budget and labor cost management.
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Flexibility to work nights, weekends, and holidays as required.
Perks & Benefits:
- Competitive salary with quarterly bonus opportunities.
- PTO and 401K plan.
- Health, vision, and dental insurance (optional).
- Daily free meal provided.
- A vibrant and collaborative work environment.
Salary : $59,000 - $65,000
