Lead Patient Coordinator

Job Description: Lead Patient Coordinator

Lancaster Dental Arts - Lotus

About Us:

Lancaster Dental Arts is a brand-new, state-of-the-art dental practice committed to providing exceptional, patient-centered care. We are building a team of dedicated professionals who are passionate about creating a positive and welcoming environment for our patients. We are seeking a dynamic and experienced Lead Patient Coordinator to be the face of our practice and lead our administrative team.

Job Summary:

The Lead Patient Coordinator is a critical role responsible for overseeing all front office operations and ensuring a seamless and positive patient experience. This individual will lead a team of patient coordinators, manage patient scheduling, handle insurance verification, and provide exceptional customer service. The ideal candidate is highly organized, possesses excellent communication skills, and has a strong understanding of dental practice administration.

Responsibilities:

• Leadership and Team Management:
• Supervise and mentor patient coordinators, providing training and support.
• Schedule and manage front office staff, ensuring adequate coverage.
• Conduct regular team meetings and performance evaluations.
• Foster a positive and collaborative team environment.
• Patient Experience:
• Greet and welcome patients with a warm and professional demeanor.
• Manage patient check-in and check-out processes efficiently.
• Address patient inquiries and concerns promptly and professionally.
• Ensure patient comfort and satisfaction throughout their visit.
• Scheduling and Appointment Management:
• Manage the appointment schedule, optimizing efficiency and patient flow.
• Schedule and confirm patient appointments, including follow-up appointments.
• Handle appointment cancellations and rescheduling.
• Manage the patient recall system.
• Insurance and Financial Management:
• Verify patient insurance coverage and benefits.
• Process insurance claims and payments.
• Explain treatment costs and payment options to patients.
• Manage patient accounts and billing.
• Ensure all necessary patient paperwork is completed accurately and timely.
• Administrative Duties:
• Answer and manage incoming phone calls.
• Maintain accurate patient records and files.
• Manage incoming and outgoing mail and faxes.
• Order and maintain office supplies.
• Ensure the front office is clean and organized.
• Maintain HIPAA compliance.
• Practice Growth:
• Assist in the implementation of marketing initiatives.
• Proactively seek ways to improve patient satisfaction and practice efficiency.

Qualifications:

• Minimum of 3 years of experience as a patient coordinator in a dental practice, with at least 1 year in a leadership role.
• Strong knowledge of dental terminology, procedures, and insurance processes.
• Excellent communication, interpersonal, and customer service skills.
• Proficient in dental practice management software (e.g., Dentrix, Eaglesoft).
• Strong organizational and time-management skills.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office 1 Suite (Word, Excel, Outlook).

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $22