What are the responsibilities and job description for the IT Technician position at Lotus LLC?
Overview
We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT systems and services operate efficiently. This role requires a strong understanding of computer networking, operating systems, and customer service skills to effectively assist users with their IT needs.
Duties
- Provide help desk support for hardware and software issues, ensuring timely resolution of user problems.
- Assist with desktop support, including installation, configuration, and maintenance of computer systems.
- Manage local area network (LAN) connections and troubleshoot any connectivity issues.
- Support virtual private network (VPN) configurations to ensure secure remote access for users.
- Maintain knowledge of various operating systems and assist users in navigating them effectively.
- Utilize IT support tools such as ServiceNow for ticket management and documentation of issues.
- Collaborate with team members to enhance overall IT service delivery and user satisfaction.
- Provide training and guidance to end-users on software applications and best practices.
- Able to travel occasionally.
Experience
- Proven experience in help desk or IT support roles is preferred.
- Familiarity with desktop support processes and troubleshooting techniques.
- Knowledge of LAN configurations and VPN setups is advantageous.
- Proficiency in various operating systems (Windows, macOS, Linux) is required.
- Experience with computer networking concepts is beneficial.
- Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
Join our team as an IT Technician where you can leverage your skills in a supportive environment while contributing to the success of our organization.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Andrews, TX 79714 (Required)
Ability to Relocate:
- Andrews, TX 79714: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000
