Server - Courtyard by Marriott, Santa Cruz

Description

• This position is responsible for assisting guests in the restaurant, bar and catering outlets in an efficient and courteous manner.
• Effectively promotes the restaurant, takes orders, and prepares/delivers food and beverage orders.
• Adheres to all health regulations, and follows high standards of quality to ensure guest satisfaction.

Responsibilities:

• Greets all guests in a courteous and friendly manner.
• Accurately and quickly takes, enters, prepares and delivers guest orders per standards.
• Responds to guest needs and provides the highest level of quality service.
• Assists other associates as needed to meet guest’s needs.
• Effectively operates micros operating system and cash register.
• Follows all Marriott cash handling/POS procedures to ensure accurate closing of all guest checks.
• Responsible for answering all questions about menu items, specials, and prices.
• Familiar with preparation methods and ingredients to meet guest’s dietary/allergy questions.
• Actively up-sells food and beverage items to maximize revenue.
• Monitors and replenishes stock of prepared menu items.
• Prepares all food in a timely manner.
• Brews coffee and prepares coffee/other drinks per the specific recipes.
• Assists Bartender when necessary with serving alcoholic beverages, and follows local/state liquor laws.
• Dispenses appropriate levels of alcohol; prepares drinks to recipe and Marriott standards.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Consistently checks guests’ identification and monitors guests’ consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
• Assists servers, cooks and bartenders as needed.
• Responsible for disposal of garbage, picking up trays, re-stocking dishes on the line, and clearing/wiping down tables and counter.
• Assists as needed with washing dishes.
• Completes all required paperwork in an accurately and timely manner.
• Assists with inventory, completes inventory par sheets, and other responsibilities as needed.
• Maintains a clean and safe work area, and handles all food/beverage in compliance with Lotus Management Inc. & Marriott, brand, local, state and federal regulations.
• Assists in maintaining sanitation and cleanliness of the restaurant, kitchen, and dish room.
• Follows all Lotus Management Inc. & Marriott procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to Lotus Management Inc. grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings and adheres to attendance policy.
• Completes all required side work, and takes initiative to assist wherever necessary.
• Works as a team player and actively contributes to the success of the bar and restaurant experience.
• This position also may be responsible for the set-up, maintenance, and take down of banquet areas according to function specifications.

Qualifications

Required:

• One-year prior serving/customer service and/or bartending experience required.
• Attention to detail, customer focused and the ability to perform job duties in a repetitious and fast paced environment.
• Must have the ability to speak, understand, and write English in order to meet guest’s needs and complete required paperwork.

Education:

• High school diploma/GED or equivalent experience required.
• TIPS or CARE beverage service training and certification, or the ability to obtain local certifications as required by law.

Physical Requirements:

• Ability to lift, push and pull up to 50 pounds on a consistent basis throughout shift.
• Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.

Preferred:

• Prefer two or more years of previous serving and/or bartending experience in a fast-paced restaurant environment.