Front Desk Receptionist with Administrative Support

Job Title: Front Desk Receptionist with Administrative Support

Location: Lotus Professional College, Henrico

Position Type: Full-Time

Reports To: Business Office Manager

Job Summary:

We are seeking a polished dynamic Front Desk Receptionist who will serve as the first point of contact for students, faculty, staff, and visitors at Lotus Professional College. This role combines excellent customer service with administrative duties to ensure the smooth operation of daily office activities. The ideal candidate will possess strong organizational, communication, and multitasking skills, with the ability to handle a range of administrative tasks while maintaining a professional and welcoming environment.

Key Responsibilities:

• Front Desk Operations:
  • Greet and assist students, faculty, staff, and visitors with a high level of customer service.
  • Answer, screen, and direct incoming calls, emails, and in-person inquiries.
  • Manage the reception area, ensuring it is tidy, welcoming, and well-organized.
  • Maintain a visitor log and issue visitor badges as necessary.
• Administrative Support:
  • Provide administrative support to various departments, including handling routine office tasks such as filing, data entry, and document management.
  • Assist in scheduling appointments, meetings, and conference room reservations for staff and faculty.
  • Prepare, proofread, and distribute internal and external correspondence.
  • Process and track office supplies, ordering replacements as needed.
  • Assist with recordkeeping, student registration processes, and academic filing systems.
• Student and Faculty Assistance:
  • Serve as a point of contact for students, helping with inquiries regarding class schedules, campus resources, and academic policies.
  • Assist faculty and staff with administrative tasks as directed, including scheduling meetings and organizing academic events.
  • Assist in processing student requests for transcripts, letters of recommendation, and other academic-related paperwork.
• Event and Meeting Coordination:
  • Support the planning and execution of campus events, including preparing materials, coordinating schedules, and setting up meeting spaces.
  • Assist in the preparation of meeting agendas, taking notes during meetings, and distributing follow-up documentation.
• Other Duties:
  • Maintain confidentiality of sensitive information in accordance with institutional policies and regulations.
  • Assist with ad-hoc administrative projects as needed by the Office Manager or other departments.

Qualifications:

• Education: High school diploma or equivalent; Associate's degree or higher in business administration, office management, or a related field preferred.
• Experience: Minimum of 1 year of experience in a receptionist or administrative role, preferably in a higher education or similar professional environment.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Familiarity with student information systems and academic management software is a plus.
  • Strong attention to detail and problem-solving abilities.
  • Ability to maintain professionalism in a dynamic, fast-paced environment.
• Personal Characteristics:
  • Friendly and approachable with a positive attitude.
  • Strong work ethic, reliable, and punctual.
  • Ability to work independently as well as collaboratively with a team.

Working Conditions:

• Full-time, 40 hours per week.
• Occasional evening or weekend hours may be required for special events or administrative tasks.