What are the responsibilities and job description for the BDC Representative - Service Department position at Lou Bachrodt Automotive Group?
Lou Bachrodt has one distinct edge over our competitors, and it is the backbone of the company: HIRING GREAT PEOPLE! When it comes to sales and service, customers have a lot of options, but they select us because of the experience we provide and the enthusiasm our employees have for assisting others and one another. The strength of the whole is built by developing the character and confidence of every individual on our team while offering a pleasant, family environment in which to contribute, and it shows in all we do.
As a BDC Representative, you will play a crucial role in our service team, serving as the initial point of contact for potential customers. You will be responsible for managing and nurturing leads, conducting follow-up communications, and scheduling appointments for our service department. This position requires excellent communication skills, a customer-centric mindset, and a passion for delivering an outstanding car-buying experience.
Responsibilities:
- Lead Management: Handle inbound and outbound leads via phone, email, and other communication channels.
- Customer Engagement: Build rapport with potential customers, understanding their needs and preferences.
- Appointment Scheduling: Coordinate appointments for prospective buyers to visit the dealership for test drives and consultations.
- Follow-up: Conduct timely follow-ups to nurture leads and guide customers through the sales process.
- Database Maintenance: Update and maintain customer information in the dealership's CRM system.
- Collaboration: Work closely with the sales team to ensure seamless communication and a smooth handover of leads.
Benefits:
- Medical, dental, and vision insurance
- Life insurance
- Paid time off
- Employee discounts on vehicle purchases and services
- Opportunities for career advancement
All applicants must be able to demonstrate the ability to pass pre-employment testing including background checks and drug test.
Lou Bachrodt Automotive Group is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We embrace diversity and equal opportunity, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Requirements:Qualifications
- High school diploma or equivalent.
- Proficiency in using CRM software and other sales tools.
- Availability to work weekends and evenings as needed.
- Exceptional verbal and written communication abilities.
- Dedication to providing an excellent customer experience.
- Strong organizational and multitasking capabilities.
- Ability to collaborate effectively with the sales team and other departments.
- Basic understanding of sales processes and a willingness to learn.
- Ability to adapt to a fast-paced and dynamic work environment.
