What are the responsibilities and job description for the Hotline Specialist position at Loudoun Abused Women's Shelter /LAWS?
Safety. Hope. Empowerment.
LAWS is seeking to hire a Hotline Specialist. Do you have a passion and empathy for helping others in stressful situations? Would you like to join a values-driven nonprofit that is committed to a diverse workplace and to supporting staff with ongoing professional growth opportunities? If so, please read on!
ABOUT LAWS
Founded in 1984 as Loudoun Citizens for Social Justice, Inc., LAWS Domestic Violence & Sexual Assault Services (LAWS) is Loudoun County's designated nonprofit to provide domestic violence and sexual assault survivors with services and supports. In addition to operating an emergency domestic violence shelter and a 24/7 survivor hotline, LAWS provides therapy, advocacy, and legal services to adult, youth, and child victims of domestic and sexual violence. LAWS also operates the Loudoun Child Advocacy Center for child abuse victims, and it works to stop violence before it starts with prevention and outreach programming. LAWS also runs The Resourceful Woman in downtown Leesburg - a thrift store that benefits LAWS services and provides survivors with clothing and household items.
Our mission is to provide victims of domestic violence, sexual assault and child abuse with safety, hope, and empowerment services to live as survivors free from the effects of violence. All services are confidential and free of charge.
The work of the LAWS team is well-respected, rewarding, and important!
THE HOTLINE SPECIALIST ROLE
This position has primary responsibility for answering LAWS' 24-hour crisis hotline during assigned hours. The position also helps support survivors staying in LAWS' domestic violence shelter - as requested by the Shelter Director -through case management, safety planning, information, referrals, and resources. This position is part of LAWS' on-call rotation.
ORGANIZATIONAL VALUES
- Empathy
- Accountability
- Empowerment
- Adaptability
- Effective Communication
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor's Degree in social work, psychology, sociology, public health, human development, education, or associated degree
- 1 year experience in direct human services role in shelter, hotline, or other crisis intervention services.
PREFERRED
- Experience working with survivors of domestic violence, sexual assault, dating violence, or stalking.
- Demonstrated ability to be trauma-informed and survivor-centered in high stress direct services work; demonstrated knowledge of self-care.
- General understanding of cultural humility and language access.
- Bilingual proficiency (written and spoken) in a language other than English and culture prevalent in Loudoun County
READY TO JOIN OUR TEAM?
We understand your time is valuable, so we have a quick and easy application process. If you are an empathetic person with a deep passion for helping others, please fill out our initial 3-minute, mobile-friendly application. We look forward to your application! (A cover letter is much appreciated.)