What are the responsibilities and job description for the Retail Team Lead position at Louisburg Cider Mill, Inc.?
At Louisburg Cider Mill, we blend tradition with innovation. Our team is passionate about creating quality products and unforgettable experiences for our community and customers. We’re currently looking for a Facilities Manager who can lead maintenance operations, optimize equipment performance, and keep our facilities running smoothly—all while upholding our core values of safety, sustainability, and excellence.
This position plays a key role in delivering exceptional customer experiences, leading a retail team, and ensuring smooth store operations—from opening and closing procedures to donut production and guest service. The Retail Associate Lead sets the tone on the floor and helps keep the store welcoming, well-stocked, and running efficiently.
- Supervise Retail Associates during assigned shifts, providing leadership, support, and direction.
- Manage daily store operations including opening/closing procedures, inventory control, and cash handling.
- Lead donut production and maintain quality control based on customer demand.
- Uphold and model LCM’s customer service standards, ensuring all guests have a positive experience.
- Collaborate with the Retail Operations Manager to execute store policies, promotions, and merchandising.
- Address and resolve customer concerns or operational issues promptly and professionally.
- 1–2 years of retail, food service, or customer-facing experience; leadership or supervisory experience preferred.
- Strong interpersonal and organizational skills with a proactive, team-oriented mindset.
- Ability to multitask and problem-solve in a fast-paced environment.
- Comfortable operating point-of-sale systems and handling cash transactions.
- Willingness to work weekends and extended hours during peak fall season.
- Reports to: Retail Operations Manager
- Direct Reports: Retail Associates
- Physical Requirements: Must be able to stand for extended periods and perform hands-on tasks such as lifting, cleaning, and donut production.
- Schedule: Weekends, holidays, and seasonal availability required (especially during the Fall festival season).
If you're passionate about local food, friendly service, and creating memorable guest experiences, we’d love to meet you.
