What are the responsibilities and job description for the Front Desk Representative position at Louisiana Eye and Laser Center?
Front Desk Representative
Reports To : Front Office Manager
Starting Pay : Job Summary :
This position will be responsible for welcoming and greeting patients and visitors in person or on the phone; answering or referring inquiries. Excellent customer service, telephone skills, professionalism, flexibility, ability to effectively manage time, keeping organized, giving attention to detail, computer competency and focus on quality care are all must-haves to excel in this fast-paced, and growing practice.
Essential Functions :
- Greeting and welcoming a high volume of patients on a daily basis
- Verifying insurance eligibility and ensuring that prior authorizations have been obtained
- Collecting deductibles, co-pays and co-insurance correctly
- Posting payments to patient's accounts
- Managing a cash drawer and balancing at the end of the day
- Schedule patients for return appointments and testing
Requirements
Skills and Qualifications
Education and experience
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