What are the responsibilities and job description for the Operator-Medical Clinic position at Louisiana Gastroenterology Associates, LLC?
Operator – Medical Clinic
Louisiana Gastroenterology Associates, LLC
439 Heymann Blvd., Lafayette, LA 70503
Louisiana Gastroenterology Associates is a team of dedicated and accomplished professionals utilizing state of the art technology and proven methods to provide exceptional patient care. We are recruiting an experienced Operator to work in our clinic located on Heymann Blvd.
Responsibilities:
- Schedules appointments for patients via telephone calls.
- Appropriately forwards calls from patients to ensure proper resolution of patient inquiry.
- Enters accurate documentation in medical database.
- Files medical records.
- Provides appropriate information to patients.
- Works in a high call volume environment to ensure patient needs are achieved.
- Maintains patient privacy in conjunction with company policies, HIPAA guidelines and all relevant government regulations.
- Utilizes appropriate personal protective equipment and universal precautions.
- Displays respectful behavior towards others.
Qualifications:
- High school completion certificate/diploma required.
- At least one year experience working in a medical environment is required.
- Excellent customer service skills are required.
- Experienced with best practices for proper telephone etiquette.
- Exceptional attention to detail and accuracy is required.
- Very good written and verbal communication skills, and organizational skills are required.
- Good working knowledge of Microsoft Office software and basic computer knowledge is required.
- Must be able to periodically lift 20lbs.
Benefits:
- Medical, dental, vision, life, disability insurance; 401(k); paid holidays, paid time off.
Hours of Work:
Monday – Thursday, 8am-5pm; Friday, 8am – 1pm.