Crisis Intervention Specialist

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management / Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

This role supports a 24 hour / 365 days crisis call center. Applicants must reside in Louisiana AND possess an LCSW or LPC License with 5 years of experience in managed care, crisis management, crisis services, behavioral health direct care, and collaborative work with first responders and other community stakeholders.

Position Purpose : Work in collaboration with schools of higher education, county first responders, law enforcement, emergency departments, providers, crisis mobile teams and the Cenpatico Crisis Line provider to support the delivery of coordinated and effective crisis services.

• Develop relationship with all local schools of higher education and coordinate crisis prevention and disaster recovery efforts
• Educate local schools of higher education about how to identify the early warning signs of mental illness and what actions to take to safeguard students, faculty and the community
• Supports the Crisis System Plan and the development of provider crisis programs and services within the Provider Network.
• Monitor the performance of the Crisis Line provider, Crisis Mobile Teams and other providers of crisis services
• Support the development of Crisis Response Center processes to verify effective coordination of care with other providers
• Establish baseline data; collect, analyze and report outcomes and progress in reaching program goals. Verify crisis provider services are delivered in accordance to contract expectations
• Support the coordination of crisis system processes among system partners, including schools of higher education, crisis providers, intake agencies, emergency rooms, police and fire
• Identifies gaps in crisis services and develops and oversees the implementation of program initiatives to address gaps in services.
• Conduct root causes analyses, conduct rapid cycle improvement processes
• Conducts cross departmental and cross system collaborative meetings to execute initiatives and resolve system issues
• Receive and respond to external system partner related issues in a timely manner
• Troubleshoot service delivery and coordination issues on behalf of system partners
• Educate system partners regarding policies and procedures related to referrals, website education, and problem solving
• Implement and monitor project plans to meet goals and timelines
• Request corrective action plans from providers that are non-compliant and / or fail to meet contract requirements
• Develop training modules and train appropriate users
• Develop innovative solutions to crisis system issues and promote the implementation of specialized Evidence Based Practices to meet the unique needs of crisis involved members
• Advocates for the implementation of Peer and Family Support Services, Peer and Family Run Organization development, wrap-around and community-based services, and “Road to Recovery” services geared toward helping members live successfully in their communities.
• Provide crisis intervention and technical assistance training to community agencies
• Provide on-call telephonic coverage 24 hours a day to provide consultation

Education / Experience : Bachelor’s degree in Behavioral Health or equivalent experience. 5 years of related experience. Master’s degree in Behavioral Health or Social Science preferred.

For LA Healthcare Connections plan only : One of the following licenses is required : Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or Licensed Addiction Counselor (LAC)

Pay Range : $54,000.00 - $97,100.00 per year

Centene offers a comprehensive benefits package including : competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Salary : $54,000 - $97,100