Job Description
Job Description
Description :
The Field and Intake Manager is over the Humane Law Enforcement Officers, the Rabies Licensing Program specialist, and the Intake lead. As such, the Field and Intake Manager sets and monitors progress towards goals, manages department resources including training to ensure the success of the departments and leads by example both in and out of the field. The Field and Intake Manager will involve implementing intake diversion strategies, collaborating with interagency partners, analyzing data to inform decision-making, and training and managing staff. The ideal candidate will possess strong leadership skills and a commitment to animal welfare.
Key Responsibilities :
Intake Diversion Strategies :
- Develop and implement innovative programs to reduce animal intake through continuous community efforts.
- Collaborate with community organizations to promote pet ownership and support pet retention efforts.
- Take a people-driven approach to support community members in keeping pets with people.
Interagency Collaboration :
Work closely with council members and the city's communication district to foster partnerships that enhance animal welfare initiatives.Coordinate joint efforts with local agencies to address community needs and improve public awareness.Through supervision of the Rabies Licensing program, collaborate with outside Veterinary clinics and build relationships to ensure efficiency and accurate data collection.Data Analysis :
Collect, analyze, and interpret data related to animal intake, outcomes, and animal control cases.Utilize data-driven insights to recommend improvements and report on program effectiveness to Senior Leadership.Sets, reviews, and creates work plan to achieve annual, monthly, and weekly goals for the department based on past activity dataLeadership and Management :
Supervise and mentor a team of intake and field staff, ensuring adherence to policies and procedures.Provide ongoing training and professional development opportunities to enhance staff skills and performanceIdentify areas for improvement and support staff development to enhance service delivery.Works courteously and cooperatively with other staff members and volunteers.Oversees the training and retraining of staff in intake and field procedures, collaborating with departmental leaders to identify training opportunities and implement corrective actions to align with organizational goals.Animal Control Case Management :
Oversee all animal control cases, ensuring compliance with local ordinances and community standards.Develop and implement action plans for individual cases, addressing both animal welfare and public safety.Manage major cruelty cases with the assistance of HLE Field Supervisor.Assess individual cases with a focus on resolution and education, rather than punitive measures.Community Engagement :
Work with the Director of Community Initiatives to foster, support, and engage in community efforts.Inform the public on animal welfare issues, resources, and available services.Essential Organization Functions :
Uphold and promote the LASPCA mission statement.Interact with the public in a professional manner at all times.Treat all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals.Maintain confidentiality regarding all cases, personnel information and LASPCA informationBecome certified in euthanasia and perform euthanasia as scheduled.Identify trends, challenges, and solutions in department and in industry.Position is considered “Essential” in emergencies and / or disaster situations.Perform all other duties as necessary and required.Education and / or Experience Qualifications :
Must have a high school diploma or G.E.D.Five plus years of Animal Control experience , plus five plus years of Managing teams of 5 or moreMust have a valid Louisiana driver’s licenses, a clean driving record, and be at least 25 years oldMust be able to pass a criminal background check and pre-employment physical and substance screeningStrong leadership and team management skillsMicrosoft Excel Proficiency as well as proficient in data analysis and reporting tools.Excellent organizational skills and ability to juggle multiple projects simultaneouslyPhysical Requirements :
Should not be allergic to animals; must be able to work around all animals including, but not limited to cats, dogs, horses, mules, chickens, and goatsMust be able to work with industrial strength cleaners and disinfectants.Must be able to lift at least 50 pounds; push and pull heavy objects; bend, twist, reach; perform strenuous physical activities including frequent walking and running, standing, bending and stooping.Working Environment (or Working Conditions) :
Potentially subject to animal bites and scratches.Subject to working with hostile individualsWorks in an area with a high noise level.Expected to work extended hours as needed. Ability to work weekends, nights, and holidays and maintains a 24 hr. on call status.Requirements :
