What are the responsibilities and job description for the Cashier and Customer Services Coordinators (2 positions) position at Louisiana State University?
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Job Posting Title:
Cashier and Customer Services Coordinators (2 positions)Position Type:
Department:
Work Location:
Pay Grade:
Job Description:
This is an entry level, unclassified position in the Bursar Operations division of LSU Office of Accounting Services. The position is responsible for the daily operations of the front desk. Duties include, but are not limited to, cash receipts, analyzing student accounts to answer questions, providing customer services via email, phone, and face-to-face, and assisting with deposit services for 35,000 customers.
35% Serve as a coordinator within the cash receipt and disbursement section, including processing departmental CARD entries. Responsible for auditing and reviewing deposits received from departments across campus to ensure the monies received reconcile to the cash reported and checks and other negotiable instruments are acceptable. The coordinator is responsible for verifying that all checks, money orders, and other negotiable instruments meet the institution’s requirements for acceptability, including compliance with banking regulations. The role involves identifying and resolving discrepancies in deposits, initiating corrective actions when needed, and maintaining accurate financial records. Serve as a backup for the university cashier when necessary.
35% Responsible for collecting in-person cash, checks, and other negotiable instrument payments from students, ensuring accuracy and efficiency in processing. Each day, must balance their drawer and close out, turning in documentation and funds into the vault in compliance with university policies. Serve as a bursar generalist, assist with bursar communications, process mail, and provide backup support for the call center. Ensure timely, accurate responses to student, parent, and departmental inquiries regarding billing, payments, and fee assessments. Assist in resolving discrepancies and supporting general bursar operations.
20% Participates in Bursar's Office registration process for 10 terms annually. Provides daily customer service to students, parents, departments, and sponsors/donors with questions about fee assessment and/or understanding fee assessment and billing statement charges and credits, completing registration, and managing account payments and payment options. Assist students and parents virtually through Navigate appointments.
10% Performs other duties and special projects as assigned by management.
Minimum Qualifications: Bachelor's degree. LSU is committed to creating an inclusive space where our employees feel valued for their skills and uniqueness. If you do not meet the minimum qualifications as listed, but have significant experience within the major job responsibilities, we welcome your application.
Preferred Qualifications: Bachelor's degree in Accounting. Customer service and cash handling experience.
Other Qualifications: This position requires the physical ability and eye-hand coordination necessary to use a computer terminal, calculator, laptop, tablet, copier, telephone, and other office equipment. This position requires the ability to sit in the same position for extended periods (3.5 to 4 hours) at a time using continuous hand motions when using a calculator or entering data into the computer system. This position requires the ability to communicate clearly and effectively through the use of phone, email, and direct contact with individuals (including conducting training sessions and presentations). Scheduled or non-scheduled overtime may be required to meet the needs of the division. This position regularly engages in financial matters including handling credit cards, cash, grant funds, or other university funds, and must undergo a credit check per FASOP HR-04.
Additional Job Description:
Special Instructions:
A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire (if applicable).Please provide three professional references, including name, title, phone number, and e-mail address.
Attach ALL required documents under the "Resume/CV" section of your application.
For questions or concerns regarding the status of your application or salary ranges, please contact Rosalyn Lacey at rlacey@lsu.edu or (225) 578-5898.
Posting Date:
Closing Date (Open Until Filled if No Date Specified):
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSU is an Equal Opportunity Employer.
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email
HR@lsu.edu
. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
