First Impression Specialist/Scheduling Specialist

An independent physician-owned orthopaedic practice designed to provide an unsurpassed level of care to patients is seeking a Scheduling Specialist to add to our growing team! Our physicians are recognized regionally, nationally and internationally for their skill and expertise by their peers and by their patients. Our focus is to help patients regain mobility and reduce pain and discomfort while improving overall quality of life.

Position Summary: Responsible for greeting incoming calls and scheduling patient appointments for physicians, mid-level practitioners and ancillary services. Answer a multi-line phone system and act as operator routing calls as needed.

Essential Duties and Responsibilities

• Schedule and, as needed, reschedule appointments.
• Relay messages to clinical teams relating to scheduling.
• Follow established protocols for appropriate triage and scheduling.
• Verify established patient demographic and insurance information are accurate prior to scheduling appointments.
• Obtain new patient demographic and insurance information and enter into the Athena EMR prior to scheduling appointment.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answer multi-line telephone system, screen and direct calls.
• Provide general information to patients as requested including confirming scheduled appointments.
• Open phone lines each morning by turning off the forward to answering service button.
• Close phone lines at the end of each day and forward calls to the answering service.
• Responsible for collecting voice mail messages and appropriately handling them.
• Create and maintain physician scheduling templates.
• Contact “no show” patients by telephone.
• Perform other related duties as required.

Qualifications, Skills and Knowledge

• Excellent verbal and written communication skills required. Customer service skills that demonstrate empathy, understanding and knowledge of patient concerns and questions.
• Must have knowledge and use of operation of standard office equipment including computer and other job related equipment.
• Work requires continual attention to detail.
• Knowledge of Electronic Health Systems is beneficial.
• Must be able to work in a fast-paced environment with demonstrated ability to prioritize multiple, competing tasks and demands and seek supervisory assistance as appropriate.
• Ability to maintain a high level of confidentiality when handling protected patient information.
• Ability to establish and maintain effective working relationships with patients, team members, physicians and the general public.

Physical Demands/Working Conditions

• Required to sit for long periods of time.

• Frequent use of keyboard, computer and telephone requires hand and manual dexterity.

• Work may be stressful at times.

• Interaction with others is constant and interruptive.

Education and Experience

• High school diploma or equivalent.

• Three years scheduling and/or front office experience in a medical office is preferred.

• Any equivalent combination of experience and training that provides the required knowledge, skills and abilities.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Medical receptionist: 2 years (Preferred)

Work Location: In person