Dental Office Specialist (FHC)

Description

CHARACTERISTICS OF THE WORK

Under close supervision, performs technical clerical work in a community dental health setting.
Responsible for receiving, admitting, and registering patients for dental care services at Family Health Centers (FHC).

Examples of Duties

EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class).

Assists new and established patients in obtaining dental records from previous providers.
Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services.
Documents as appropriate on the dental record, forms, and/or computer the required documentation related to language services.
Schedules interpreters for patients for their dental visit.
Inventories and orders dental office supplies.
Receives patients and directs them to the appropriate area.
Schedules patient appointments in the Practice Management System (PMS).
Answers telephone promptly and directs calls to the appropriate personnel.
Records patient cancellations and no-shows in the PMS.
Verifies and records patient demographics and medical history.
Initiates dental charts for new patients.
Identifies and copies patients’ dental insurance plans.
Maintains a daily log of patients.
Collects and processes cash, check, and credit cards payments.
Prepares daily cash report and balances cash drawer at the end of each shift.
Provides information on FHC patient programs, policies, and procedures.
Manages appointments for multiple providers and rooms.
Confers with on-site personnel to work same-day patients into daily schedule.
Collects patient intake information and enters it into the PMS.
Schedules patient appointments in the PMS.
Relays messages regarding provider visits and services to the appropriate personnel.
Processes requests for referrals.
Sends referrals to the appropriate providers.
Maintains referrals in the patient record.
Adheres to standard precautions.
Performs related work as required.

Minimum Requirements

MINIMUM REQUIREMENTS

High school graduation or its equivalent.
Six months of clinical/clerical experience in a health care setting OR certification from a dental receptionist training program or Allied Health training program.
An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Responds to patient and Family Health Centers needs via the telephone, internet, fax, computer software and in person.
Lifts and carries materials weighing up to 15 lbs.
Spends extended periods of time sitting, standing, walking, climbing, stooping, bending, and reaching.
Spends extended periods of time typing and reading computer screens.
Identifies medical/dental record documentation, requests, and/or releases.
Must wear personal protective equipment (PPE), as mandated by OSHA and/or FHC.

SPECIAL REQUIREMENTS

Must provide own transportation to work at other locations as needed.
Must be available to work a varied schedule, including Saturdays and/or evenings, as needed.

Supplemental Information

An Equal Opportunity Employer

Test Weights
Training & Experience: 100%

Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week.

DENTAL CLINIC LOCATIONS AND HOURS:

FHC - Portland
2215 Portland Avenue
Louisville KY 40212
(502) 774-8631
Monday - Friday 8:00 AM - 4:00 PM

FHC - Phoenix (Healthcare for the Homeless)
712 E Muhammad Ali Blvd
Louisville KY 40202
Monday - Friday 8:00 AM - 4:00 PM

FHC - East Broadway
834 East Broadway
Louisville KY 40204
Monday - Friday 8:00 AM - 4:00 PM

CLINIC LOCATIONS AND HOURS:
www.fhclouisville.org

FHC - Portland
2215 Portland Avenue
Louisville KY 40212
(502) 774-8631
Monday - Thursday: 8:00am - 9:00pm
Friday: 8:00am - 4:30pm
Saturday: 8:00am - noon
Sunday: Closed

FHC - East Broadway
834 East Broadway
Louisville KY 40204
Monday - Thursday: 8:00am - 9:00pm
Friday: 8:00am - 4:30pm
Saturday: 8:00 - 12:00pm
Sunday: Closed

FHC - Phoenix (Healthcare for the Homeless)
712 E Muhammad Ali Blvd
Louisville KY 40202
Monday - Friday: 7:30am - 4:00pm
Saturday - Sunday: Closed

FHC - Iroquois
4100 Taylor Blvd
Louisville KY 40215
Monday: 8:00am - 4:30pm
Tuesday: 8:00am - 8:30pm
Wednesday - Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed

FHC - Fairdale
1000 Neighborhood Place
Fairdale KY 40118
Monday - Friday: 8:00am - 4:30pm
Thursdays: 8:00am - 8:30pm
Saturday - Sunday: Closed

FHC - Southwest
9702 Stonestreet Road, Suite 220
Louisville KY 40272
Monday - Wednesday: 8:00am - 4:30pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed

FHC - Americana
4805 Southside Drive
Louisville KY 40214
Monday - Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed

Medical
Dental
Vision
Group Term Life
Supplemental Life
Accidental Death & Dismemberment
Sick Leave
Vacation
Holiday Pay
Bereavement Leave
Kentucky Retirement Systems
457 Deferred Comp
Tuition Assistance