What are the responsibilities and job description for the Parks & Rec. Ambassador position at Louisville Metro Government?
The purpose of this position is to explain procedures, laws, codes and ordinances, and provide information to the public. Serves as liaison between Parks and the community by providing assistance to citizens filing complaints and seeking complaint resolution.
This class works under general supervision, independently developing work methods and sequences.
ESSENTIAL FUNCTIONS
The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.
Inspects Parks for maintenance issues, safety hazards and homeless camps.
Inputs reports to 311 for maintenance issues and tracks all reported items.
Acts as liaison between Parks and the community by reporting citizens’ complaints, determining solutions, and resolves problems and issues.
Attends community meetings to provide information, answer questions, discuss citizens' complaints, concerns, and issues, and to explain procedures and operations.
Researches and develops marketing, public education and awareness materials, literature, audio visuals and exhibits.
Assigns work tasks and reviews completed work.
Operates assigned vehicles.
Receives complex complaints from the public and recommends resolution to the administrative staff.
Attends training for professional development.
Disseminates information concerning programs, projects, operations, and services available to citizens.
Maintains a database of inquiries and generates reports.
Conducts information sharing programs to promote conflict resolution.
Contacts LMPD or Park Rangers if situations escalate or if any illicit activities occur.
Maintains official log documenting route(s), incident reports, problems, events, encounters, and other information to help identify and resolve problematic areas or other issues.
Offers the highest level of customer service both internally and externally Assists the special events Supervisor with event planning, staffing and delivery of event items and equipment as directed.
Assists the special events Supervisor with event planning, staffing and delivery of event items and equipment as directed.
Distributes information to the public regarding shelter and field rentals, special events applications, etc.
Performs related work as assigned.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
High School Graduation or GED equivalent.
Two (2) years of public relations, community organizing, community service work or related experience or an equivalent combination of education, training and experience.
PHYSICAL DEMANDS
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
- None.
OTHER MINIMUM REQUIREMENTS
Travels to various locations.
Wears PPE (Personal protective equipment) as required.
Must possess and maintain a valid state driver’s license with an acceptable driving history.
AMERICANS WITH DISABILITIES ACT COMPLIANCE
Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
STANDARD CLAUSES
May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
ESSENTIAL SAFETY FUNCTIONS
It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.
Salary : $17
