Operations Assistant

Job Summary

The Operations Assistant helps to ensure the efficiency of LUL operations by providing clerical support, including data entry and typing, photocopying and collating, answering and directing phone calls, and general front desk duties.

Duties and Responsibilities

• Perform clerical and administrative tasks such as copying, filing, creating spreadsheets, and document preparation.
• Sort and distribute incoming mail and faxes.
• Make and receive phone calls in a professional and courteous manner.
• Greet clients and visitors, answer questions, and provide information with a positive and friendly attitude.
• Assist with updating staff/department phone directory and distribute accordingly.
• Help keep the receptionist area and lobby area organized.
• Participate and assist in Operations projects.
• Provide excellent customer service.
• Other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of this position. The Incumbent may be requested by his/her Supervisor to perform other job-related tasks not specifically presented in this job description.

Knowledge, Skills and Abilities

To be successful, the individual should at a minimum have previous experience in or possess the following:
Strong organizational skills and an ability to multitask.

• Positive, professional attitude demonstrating efficiency and politeness.
• Dependable and willing to help.
• Must be available evenings and weekends for programs and agency-related activities.
• Ability to work under duress (remain calm and focused).
• Ability to provide an overview of agency services and give clear instructions.
• Previous experience operating a multi-line telephone system or possess the ability to master operation in a short period of time.
• Computer skills or the ability to learn them quickly.
• Semi-professional dress and manner.
• Excellent phone etiquette and customer service skills.
• Willing to undergo a background check in accordance with local laws/regulations.
• A valid driver’s license and reliable transportation is required.

Minimum Education and/or Experience
High school graduate or GED equivalent.

• One year of administrative/clerical experience.

OUR PURPOSE

For 100 years the Louisville Urban League has been this community’s go-to designation for job training and placement, neighborhood development and revitalization, family financial literacy, preparing youth for college and career readiness, and now solutions to bridging the gap in health disparities.

OUR IMPACT
Each day the team at the Louisville Urban League works with individuals and families towards long-term financial stability and security; and does so with great skill, concern, and passion. Over the past year, more than 5000 people in our city have benefitted from programs or services administered by our staff and partners in the areas of jobs, justice, education, health and housing.

Job Type: Full-time

Pay: From $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $22