DIrector of LIfelong Learning

The Director of Lifelong Learning is responsible for the planning, supervision, and administration of

courses, trips, and special events through the Lourdes University Lifelong Learning Program, an

educational and social program for adults, with a current focus on retirees. The Director of Lifelong

Learning coordinates classes, trips, and special events; communicates with instructors and students;

works with various campus offices, faculty, and staff; and handles administrative tasks such as course

registration, taking payments, paying instructors or vendors, sending newsletters, and more. The

Director will have the opportunity t work with key Lourdes personnel to explore program expansion

opportunities.

Key Duties and Responsibilities

• Scheduling and Coordinating
• Work with previous and new instructors to develop a variety of classes, lectures, trips, and special events each semester, including developing descriptions for all events
• Create a schedule of offerings each semester that represent interests of target audience
• Assess effectiveness of events and make improvements
• Coordinate logistics for all offerings, including classroom reservations, catering (when necessary), transportation (when necessary), and any staffing needs
• Coordinate with travel agent to secure transportation, tours, meals, etc. for trips
• Create and maintain event timelines and checklists, ensuring that all aspects of event execution are covered
• Launch each class, lecture, and event to ensure a smooth beginning and answer any student or instructor questions

Marketing and Communications

• Create communications each semester with event descriptions, times/days, and prices, to go out via website, email, and post, with extra copies on campus to hand out as needed
• Cultivate positive relationships with instructors, students, and local businesses and organizations to build lasting good impressions of Lourdes University
• Promote events through direct communication with students, instructors, local senior organizations, and other relevant stakeholders
• Utilize data from course evaluation forms and other sources to assess the effectiveness of events and make improvements
• Provide website updates to IT and/or Marketing as needed

Administrative Duties

• Request and track the program budget
• Track event costs, price, registrations, and profit
• Register students for events, cancel registrations as requested, and provide credits or refunds as necessary
• Provide an annual report of program performance
• Take in registration payments and donations
• Pay instructors and vendors (e.g., travel companies, AVI, etc.)
• Order textbooks or reimburse instructors for other course supplies as necessary
• Communicate with students and instructors via phone and email as necessary (e.g., course information, course reminders, resolving conflicts or payment issues, responding to incoming messages, etc.)

Additional Responsibilities

• Collaborate with Lourdes’ Enrollment Management to assess expansion of continuing education programs
• Participate in periodic professional development activities to keep abreast of potential topics of interest for future classes, best practices regarding senior engagement, etc.
• Other duties as required to run Lifelong Learning effectively and efficiently

Education and Experience

• A Bachelor’s degree in any field
• Preference will be given to the following fields: organizational leadership, business/human resources/management, education/educational administration, event planning/event management, or recreational therapy
• A background in customer service is desirable
• A background working with senior citizens is desirable
• A background in event planning is desirable

Skills and Abilities

• Exceptional interpersonal skills
• Exceptional organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple tasks and deadlines
• Ability to manage a budget, as well as incoming payments/donations and outgoing payments
• Proficiency with office software, especially Microsoft Office Suite and QuickBooks
• Enthusiastic, professional, and personable demeanor when interacting with Lifelong Learning
• students and instructors, university students, and university faculty and staff

Working Conditions

• Full-time, 12-month position
• Flexibility to occasionally work evenings and weekends
• Occasional travel for off-campus trips or events