What are the responsibilities and job description for the Executive Director of Hospitality Operations position at Love Farms?
About Us
Love Farms is a small-scale, diversified family farm committed to sustainable practices and community engagement. Our mission is to cultivate community and connection through unforgettable dining and educational experiences.
Position Overview
The General Manager will be a critical member of our executive team and the first major hire for our restaurant. The GM is responsible for overseeing all aspects of operations, ensuring seamless experiences, and fostering a positive work environment for our dedicated team.
Operational Leadership
- Oversee daily restaurant and event operations, ensuring efficiency in both front-of-house (FOH) and back-of-house (BOH) settings.
- Monitor the maintenance of facilities, ensuring safety, cleanliness, and adherence to regulations.
Team Management
- Recruit, train, and manage a diverse team of over 100 staff members during peak season.
- Set performance standards and provide ongoing coaching and feedback.
Customer Experience
- Enhance guest satisfaction through excellent service and engagement, cultivating a welcoming atmosphere that reflects the farm's values.
- Address guest feedback and complaints promptly, striving for resolution and guest retention.
Financial Oversight
- Manage budgets, financial reports, and inventory control to achieve consistent profitability while maintaining quality standards.
- Monitor and manage the resort's financial performance, ensuring profitability and cost-effectiveness.
Championing Sustainability
- Champion the use of local, organic ingredients and sustainable practices throughout operations.
