Medical Customer Service Representative

Job Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
complexity, while utilizing multiple customer communication channels, which may include voice, mail,
email, chat, AI related inquiries, etc.

Duties and Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer
• excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts,

procedures.

• Maintains complete customer/patient confidentiality for all health, personal and other

customer information. When delivering sensitive health information. Telephone, fax, email chat regarding reporting of patient results, inquiries of tests andservices, concerns of service failures and other duties needed to provide superior service. (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

• Provides professional, respectful, customer excellence. Demonstrates caring and empathy
• Effectively respond to all customer inquiries received by various digital methods including
• Supports all client group(s) based on business needs. Job Qualifications

Required Work Experience:

• 1-year related customer service excellence experience.
• Preferred Work Experience:
• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving

productivity/accuracy/quality standards. Physical and Mental Requirements:

• Consistent exceptional customer service, accuracy and quality focus required.
• Knowledge:
• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and
• AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous

improvement, innovation, and leveraging digital

Job Type: Contract

Pay: Up to $17.75 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $18