What are the responsibilities and job description for the Field Service Technician position at Love Health LLC?
Job Title : Field Service Technician
Pay Rate : $24.00/Hr. on W2
Job Type: 3 Months Temp to Perm
Location: San Francisco, CA 94133
Schedule: Monday-Friday 8am to 5pm
Comments/Special Instructions:
IMPORTANT: Max 15-20 miles away from work location, preferably on the SF peninsula side.
Proposed work days and times: Monday-Friday 08: 00-17: 00. Training hours may differ.
***Subject to change with some variation of possible rotation, weekends, nights, OT.
Approx. 100 miles travel range per day.
Primary work location San Francisco, CA 94133. 100% travel within territory assigned.
Job Responsibilities:
Our entry-level Field Service Technicians respond to basic customer requests for equipment issues. Candidates will be a part of a team and a territory where customer requests will be assigned throughout the day. You will travel to customer sites using the provided tools and repair kits to resolve the issue. Our entry-level technicians respond to 5-8 calls per day across their territory. Join our dynamic service team for this entry-level field service position. Depending on your assigned territory, you will provide services, repairs, and technical maintenance for ATMs, retail point of sale (POS) equipment, locksmithing, Electric Vehicle Charging (EVC), and related PC and PC peripherals on customer premises. Our training consists of on-the-job mentoring as you might expect, but also a formal classroom, virtual, and self-paced training for extended learning opportunities.
You are responsible for:
- Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electromechanical repair.
- Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
- Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
- Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
- Prioritizing and planning service calls
- Works within a team environment, completes all required paperwork, manages, and maintains a service parts inventory
- Contacting the customer with the estimated time of arrival
- Working with customers to ensure satisfaction with service delivery, and understanding of product functionality
- Following key/alarm/combination control processes in assigned area of responsibility
Physical & Technical Requirements:
- This is a physical job, so you must have the ability to do the following:
- A valid driver’s license with a satisfactory driving record within company-required standards.
- Ability to lift 50 pounds and work in close quarters within and around the equipment.
- Familiarity with computers and a variety of consumer communications devices, such as smartphones.
- Travel to/from assigned territories and company facilities, including during inclement weather is essential.
- Service experience or electro-mechanical experience is a plus
- You will be driving your vehicle for the first 90 days of the apprentice program at multiple job sites (mileage will be reimbursed)
In the Field:
- Every day brings something different, Field Techs should be comfortable in different settings, for example:
- Inside banks and retail establishments
- Outside in all weather conditions, possibly for extended periods.
- Consistent and punctual attendance.
- The ability to work overtime, weekends, second shifts or participate in an on-call rotation when scheduled
Job Type: Contract
Pay: Up to $24.00 per hour
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $24
