What are the responsibilities and job description for the Area Food Service Manager - Reno, NV position at Love's Travel Stops & Country Stores?
Req ID: 458337
Welcome to Love’s!
Where People are the Heart of Our Success
Area Food Services Manager
At Love's, our values go beyond our name. We look for those same values in our people. Area Food Services Manager at Love's Travel Stops are a critical element to the success of our long-term business strategy. Operations The Area Food Services Manager will help run our business by overseeing all operations in multiple restaurants. This role would include the performance of various daily and strategic managerial duties by overseeing, directing, and coordinating activities around the location to better serve customers.
Experience Required
5 years in a restaurant management position required
How You Will Fit In
Motivate team through a compelling vision and direction to encompass Love’s Core values
Communicate clear expectations and hold the store teams accountable to achieving all brand, performance and behavior standards
Effectively manage employee development with feedback and training opportunities
Conduct regular quarterly visits and weekly conference calls for each location
Provide exceptional customer service and verify that Restaurant Managers are doing the same
Oversee the interior and exterior condition of each restaurant to ensure it is meeting established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
Responsible to review all service metrics and reports to teach and coach for improved Customer Service standards, including but not limited to: SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, Driver Panel, etc.
Maintain personal grooming and company uniform standards
Maintain company attendance standards
Other tasks as assigned
Coaching & Development
Address employee issues in an appropriate and timely manner. Collaborate with District Manager as necessary to manage employee issues
Develop an effective succession plan that leads to internal promotions
Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
Ensure that all employees follow Love’s safety procedures while using a sharp knife, a food slicer, toaster, oven, fryers, and other food preparation tools and appliances
Responsible for protecting company assets with various audit processes and ensure that all cash handling and Love’s policies and procedures are being followed by all employees
Proactively seek personal learning and development opportunities
Benefits That Can't Be Beat
Medical/Dental/Vision and Life Insurance Plans
Flexible Scheduling
Road to Success Program for career development
On-the-job training
Competitive salary
Quarterly Bonus & Profit Sharing
Holiday pay
401(k) with matching contributions
Parental Leave
Adoption Assistance
Company Vehicle/Laptop/Mobile Phone
Pet Insurance
Employee Assistance Program
Typical Physical Demands
Regularly required to talk and hear
Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
Occasional lifting of up to 50lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Work Environment
While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste.
Travel Requirements
Periodic travel nationally will be required.
Grow Far with Love's
As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success!
Job Function(s): Restaurant
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
Welcome to Love’s!
Where People are the Heart of Our Success
Area Food Services Manager
At Love's, our values go beyond our name. We look for those same values in our people. Area Food Services Manager at Love's Travel Stops are a critical element to the success of our long-term business strategy. Operations The Area Food Services Manager will help run our business by overseeing all operations in multiple restaurants. This role would include the performance of various daily and strategic managerial duties by overseeing, directing, and coordinating activities around the location to better serve customers.
Experience Required
5 years in a restaurant management position required
How You Will Fit In
Motivate team through a compelling vision and direction to encompass Love’s Core values
Communicate clear expectations and hold the store teams accountable to achieving all brand, performance and behavior standards
Effectively manage employee development with feedback and training opportunities
Conduct regular quarterly visits and weekly conference calls for each location
Provide exceptional customer service and verify that Restaurant Managers are doing the same
Oversee the interior and exterior condition of each restaurant to ensure it is meeting established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
Responsible to review all service metrics and reports to teach and coach for improved Customer Service standards, including but not limited to: SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, Driver Panel, etc.
Maintain personal grooming and company uniform standards
Maintain company attendance standards
Other tasks as assigned
Coaching & Development
Address employee issues in an appropriate and timely manner. Collaborate with District Manager as necessary to manage employee issues
Develop an effective succession plan that leads to internal promotions
Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
Ensure that all employees follow Love’s safety procedures while using a sharp knife, a food slicer, toaster, oven, fryers, and other food preparation tools and appliances
Responsible for protecting company assets with various audit processes and ensure that all cash handling and Love’s policies and procedures are being followed by all employees
Proactively seek personal learning and development opportunities
Benefits That Can't Be Beat
Medical/Dental/Vision and Life Insurance Plans
Flexible Scheduling
Road to Success Program for career development
On-the-job training
Competitive salary
Quarterly Bonus & Profit Sharing
Holiday pay
401(k) with matching contributions
Parental Leave
Adoption Assistance
Company Vehicle/Laptop/Mobile Phone
Pet Insurance
Employee Assistance Program
Typical Physical Demands
Regularly required to talk and hear
Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
Occasional lifting of up to 50lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Work Environment
While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste.
Travel Requirements
Periodic travel nationally will be required.
Grow Far with Love's
As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success!
Job Function(s): Restaurant
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
