What are the responsibilities and job description for the Attorney Relations State Docket CSR position at Love's Travel Stops & Country Stores?
Req ID: 458497
TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately
BASIC PURPOSE: The Attorney Relations Customer Service Representative will be responsible for maintaining docket of cases weekly and obtaining updates on those cases in a timely manner. Making sure attorneys are performing to standard.
JOB FUNCTIONS:
Includes duties that the employee must be able to perform, either unaided or with the assistance of a “reasonable accommodation.”
To provide the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls
To obtain specific information from a court or attorney regarding a traffic citation and input that information into the computer system
To recognize any case that may need specific actions to be taken and properly notifying Supervisor/Manager
To precisely input any information given by courts or attorneys into the computer system
To properly complete various forms of paperwork needed to handle the case in the best possible manner
To zero out docket weekly
To perform other duties as assigned by team lead/Supervisor when needed
To arrive on time and stay for the duration of your scheduled shift
To maintain proper records of attendance by correctly using the Paycom system
Report to Supervisor/Manager
QUALIFICATIONS:
Education Requirements
High School Diploma (or GED) required
Professional Experience
2 years customer service experience preferred
Licenses, Certificates, Credentials, and Other Requirements
Must be able to type at least 30 WPM
Must be able to operate a computer, use the internet and be familiar with 10-key
Familiarity with Microsoft Office
Skill Sets
Excellent verbal and written (both typed and handwritten) communication
Highly self-motivated and results oriented
Ability to perform in a high-energy, dynamic and team-oriented environment
Strong phone presence and ability to handle a high volume of calls
POSITION REQUIREMENTS:
Physical Requirements
Must be able to sit eight hours a day
Must be able to type at a computer for eight hours a day, inputting and updating information
Must be able to hear/speak with a customer via phone
Must be able to review, analyze, and communicate information contained on a computer screen
Work Location
Remote
This location is subject to work in office at the request of the employer.
Work Schedule
Monday- Friday from 8-5. Schedule as assigned.
Job Function(s): Corporate
Love’s Travel Stops is the nation’s industry-leading travel stop network. For 60 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving professional truck drivers and casual motorists with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, fresh coffee, clean restrooms, showers and everything needed to get customers back on the road quickly. The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately
BASIC PURPOSE: The Attorney Relations Customer Service Representative will be responsible for maintaining docket of cases weekly and obtaining updates on those cases in a timely manner. Making sure attorneys are performing to standard.
JOB FUNCTIONS:
Includes duties that the employee must be able to perform, either unaided or with the assistance of a “reasonable accommodation.”
To provide the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls
To obtain specific information from a court or attorney regarding a traffic citation and input that information into the computer system
To recognize any case that may need specific actions to be taken and properly notifying Supervisor/Manager
To precisely input any information given by courts or attorneys into the computer system
To properly complete various forms of paperwork needed to handle the case in the best possible manner
To zero out docket weekly
To perform other duties as assigned by team lead/Supervisor when needed
To arrive on time and stay for the duration of your scheduled shift
To maintain proper records of attendance by correctly using the Paycom system
Report to Supervisor/Manager
QUALIFICATIONS:
Education Requirements
High School Diploma (or GED) required
Professional Experience
2 years customer service experience preferred
Licenses, Certificates, Credentials, and Other Requirements
Must be able to type at least 30 WPM
Must be able to operate a computer, use the internet and be familiar with 10-key
Familiarity with Microsoft Office
Skill Sets
Excellent verbal and written (both typed and handwritten) communication
Highly self-motivated and results oriented
Ability to perform in a high-energy, dynamic and team-oriented environment
Strong phone presence and ability to handle a high volume of calls
POSITION REQUIREMENTS:
Physical Requirements
Must be able to sit eight hours a day
Must be able to type at a computer for eight hours a day, inputting and updating information
Must be able to hear/speak with a customer via phone
Must be able to review, analyze, and communicate information contained on a computer screen
Work Location
Remote
This location is subject to work in office at the request of the employer.
Work Schedule
Monday- Friday from 8-5. Schedule as assigned.
Job Function(s): Corporate
Love’s Travel Stops is the nation’s industry-leading travel stop network. For 60 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving professional truck drivers and casual motorists with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, fresh coffee, clean restrooms, showers and everything needed to get customers back on the road quickly. The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
Customer Relations Representative - State Farm Agent Team Member
Dennis Chaumont - State Farm Agent -
Edmond, OK
Customer Relations Representative - State Farm Agent Team Member
Jim Evans - State Farm Agent -
Moore, OK
Customer Relations Representative - State Farm Agent Team Member
Jeff Millerd - State Farm Agent -
Stillwater, OK
