What are the responsibilities and job description for the Contact Center Analyst position at Love's Travel Stops & Country Stores?
Req ID: 457707
Address: 10601 N Pennsylvania Ave. Oklahoma City , OK , 73120
BASIC PURPOSE : The Contact Center Analyst oversees the development of Roadside and Contact Center products from start to finish to ensure they meet the business and customer’s needs and preferences. The main duties include determining the overall vision of products, managing various backlog items, and acting as a “champion” to the focused project by leadership. The Contact Center Analyst will seek opportunities for process improvements; make improvement recommendations to leadership and support implementation of solutions.
Contact Center Analyst Responsibilities:
Strategizing and presenting ideas to leadership
Defining product features according to customer contact center needs
Leading the development process of products
Managing and prioritizing product backlog items
Assisting the scrum/product development team to meet the objectives of each sprint
Adjusting and improving each iteration of the product before release
Identifying areas of improvement
Keeping leadership informed of the status of the product
Taking direction from leadership on areas of focus and identifying trends, gaps, and areas of opportunity
Analytical reporting for the contact center
Contact Center Analyst Requirements:
Roadside matter expertise
Outstanding communication skills
Product Knowledge
Innovativeness
Strong Researching Skills
The ability to think strategically
Team player who collaborates well with others
Ability to maintain attention to detail, multitask and work well under pressure
Job Function(s): Corporate
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets
Speedco, the light mechanical and trucking service specialists
Musket, a rapidly growing, Houston-based commodities supplier and trader
Trillium, a Houston-based alternative fuels expert
Address: 10601 N Pennsylvania Ave. Oklahoma City , OK , 73120
BASIC PURPOSE : The Contact Center Analyst oversees the development of Roadside and Contact Center products from start to finish to ensure they meet the business and customer’s needs and preferences. The main duties include determining the overall vision of products, managing various backlog items, and acting as a “champion” to the focused project by leadership. The Contact Center Analyst will seek opportunities for process improvements; make improvement recommendations to leadership and support implementation of solutions.
Contact Center Analyst Responsibilities:
Strategizing and presenting ideas to leadership
Defining product features according to customer contact center needs
Leading the development process of products
Managing and prioritizing product backlog items
Assisting the scrum/product development team to meet the objectives of each sprint
Adjusting and improving each iteration of the product before release
Identifying areas of improvement
Keeping leadership informed of the status of the product
Taking direction from leadership on areas of focus and identifying trends, gaps, and areas of opportunity
Analytical reporting for the contact center
Contact Center Analyst Requirements:
Roadside matter expertise
Outstanding communication skills
Product Knowledge
Innovativeness
Strong Researching Skills
The ability to think strategically
Team player who collaborates well with others
Ability to maintain attention to detail, multitask and work well under pressure
Job Function(s): Corporate
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets
Speedco, the light mechanical and trucking service specialists
Musket, a rapidly growing, Houston-based commodities supplier and trader
Trillium, a Houston-based alternative fuels expert
