What are the responsibilities and job description for the Truck Care Cashier position at Love's Travel Stops & Country Stores?
Req ID: 456222
Address: 10 East Street Shelby, IA, 51570
BASIC PURPOSE :
Truck Care Cashiers help run our business by providing excellent customer service while operating the cash registers, inputting and verifying service orders, stocking merchandise, and light housekeeping duties.
Truck Care Cashiers perform various daily customer services tasks by operating the cash register and assisting customers. Inputting work order information into POS system and then verifying accuracy of services performed. This may also include some basic housekeeping tasks around the location such as sweeping and mopping, cleaning restroom areas, and other tasks as assigned
MAJOR RESPONSIBILITIES:
Greet customers as you see them, speak politely, and assist customers
First point of contact with customers in the lobby and connect customers with service specialist to identify services needed
Accurately input work order information into POS and verify accuracy of services performed
Operate a cash register and maintain an accurate and organized drawer
Collect and close out pending invoices
Ability to communicate with fleet maintenance departments to obtain work authorizations and/or purchase orders
Answer phones promptly and address customer needs quickly using proper phone etiquette
Interface with multiple electronic platforms to ensure clear and concise communication
Stock and face merchandise in customer area
Perform customer area & restroom maintenance such as but not limited to; detail cleaning toilets, sweeping/mopping floors, mirrors and doors, service trash cans, and wipe excess oil off counters, doors, windows
Perform weekly and monthly projects
Maintain personal grooming and uniform standards
Maintain a safe facility and use safety first practices to remain accident-free
Other tasks as assigned
EDUCATION AND EXPERIENCE:
Education:
High School Diploma or GED preferred
Experience:
6 months retail and cash handling experience preferred
Trucking industry experience preferred
SKILLS AND PHYSICAL DEMANDS:
Skills:
Hard Skills: Ability to learn and operate a casher register; Ability to learn and perform basic housekeeping tasks in customer area: Ability to navigate safely in service bay
Soft Skills: Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic
Typical Physical Demands:
Regularly required to talk and hear
Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
Occasional light lifting not over 100lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
WORK ENVIRONMENT: While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste
TRAVEL REQUIREMENTS: No travel is expected for this position
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
Address: 10 East Street Shelby, IA, 51570
BASIC PURPOSE :
Truck Care Cashiers help run our business by providing excellent customer service while operating the cash registers, inputting and verifying service orders, stocking merchandise, and light housekeeping duties.
Truck Care Cashiers perform various daily customer services tasks by operating the cash register and assisting customers. Inputting work order information into POS system and then verifying accuracy of services performed. This may also include some basic housekeeping tasks around the location such as sweeping and mopping, cleaning restroom areas, and other tasks as assigned
MAJOR RESPONSIBILITIES:
Greet customers as you see them, speak politely, and assist customers
First point of contact with customers in the lobby and connect customers with service specialist to identify services needed
Accurately input work order information into POS and verify accuracy of services performed
Operate a cash register and maintain an accurate and organized drawer
Collect and close out pending invoices
Ability to communicate with fleet maintenance departments to obtain work authorizations and/or purchase orders
Answer phones promptly and address customer needs quickly using proper phone etiquette
Interface with multiple electronic platforms to ensure clear and concise communication
Stock and face merchandise in customer area
Perform customer area & restroom maintenance such as but not limited to; detail cleaning toilets, sweeping/mopping floors, mirrors and doors, service trash cans, and wipe excess oil off counters, doors, windows
Perform weekly and monthly projects
Maintain personal grooming and uniform standards
Maintain a safe facility and use safety first practices to remain accident-free
Other tasks as assigned
EDUCATION AND EXPERIENCE:
Education:
High School Diploma or GED preferred
Experience:
6 months retail and cash handling experience preferred
Trucking industry experience preferred
SKILLS AND PHYSICAL DEMANDS:
Skills:
Hard Skills: Ability to learn and operate a casher register; Ability to learn and perform basic housekeeping tasks in customer area: Ability to navigate safely in service bay
Soft Skills: Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic
Typical Physical Demands:
Regularly required to talk and hear
Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
Occasional light lifting not over 100lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
WORK ENVIRONMENT: While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste
TRAVEL REQUIREMENTS: No travel is expected for this position
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
