What are the responsibilities and job description for the Client Management Coordinator position at Love's?
Req ID: 458443
BASIC PURPOSE: The Client Management Team supports the operational needs of Love’s Express fuel credit clients. This team provides the first level of support to set up and maintain client online fuel accounts. Client Management Coordinators are responsible for understanding Love’s Express products and services and utilizing various systems and platforms to resolve client inquiries and support requests. They work closely with multiple internal departments to ensure high-quality service.
MAJOR RESPONSIBILITIES:
- Set up and maintain fuel accounts for clients
- Assist customers in maximizing the use of our online software for fleet fueling and billing management
- Research customer inquiries using company resources and direct customer interactions to provide solutions
- Resolve issues by collaborating with internal departments and vendors
- Follow up on issues through outgoing calls to gather additional information or returning calls to update clients on resolutions
- Manage customer expectations regarding software functionality and deliverables
- Contribute to company-wide initiatives, such as continuous process improvements, to enhance service, reduce costs, and improve quality
- Perform other duties as assigned
EDUCATION AND EXPERIENCE:
- Education:
- HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
- Experience:
- Previous experience in fleet management, card services, banking or customer service
- Excellent customer service and active listening skills
- Excellent communication (verbal and written) skills
- Demonstrated experience working well in a close team environment
- Possess a demonstrated ability to determine when to refer issues versus handle them personally
SKILLS AND PHYSICAL DEMANDS:
- Skills:
- Ability to manage numerous competing demands in an extremely high stress environment
- Ability to work with multiple departments and customers in stressful situations
- Excellent working knowledge of Microsoft Office
- High attention to detail, with follow through to completion of tasks
- Strong problem-solving skills, multitasking capabilities
- High level of professionalism and customer orientation
- Typical Physical Demands:
- Requires prolonged sitting, some bending and stooping
- Occasional lifting up to 25 pounds
- Manual dexterity sufficient to operate a computer keyboard and calculator
- Requires normal range of hearing and vision
Job Function(s): Corporate
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking fleets
- Speedco, the light mechanical and trucking service specialists
- Musket, a rapidly growing, Houston-based commodities supplier and trader
- Trillium, a Houston-based alternative fuels expert
