What are the responsibilities and job description for the CSA Representative position at Love's?
Req ID: 459601
TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately *
Basic Purpose: The CSA Representative will be responsible for opening Data Q challenge cases and monitoring the progress of those cases. Representative will also be responsible for contacting courts for final dispositions to help aid in the challenges. The representative will also be responsible for creating Data Reviews for large and small fleets to help maintain their safety score.
Responsibilities:
- Provide the best possible customer service for members, attorneys, and associates by processing documents correctly
- Obtain specific information from legal documentation and input it into the computer system
- Properly complete various forms of paperwork
- Precisely note member files in the computer system
- Perform DataQ challenges
- Create closing letters
- Create Data Reviews
- Clearly communicate with Fleet Safety Directors and other personnel
- Communicate with courts, officers, and investigators as necessary
- Maintain proper records of attendance by correctly using the Paycom system
- All other duties as assigned and required
Education and Experience:
Education Requirements:
- High School Diploma (or GED) required
Professional Experience:
- 2 years office environment preferred
Licenses, Certificates, Credentials, and Other Requirements:
- Must be able to type at least 35 WPM
- Must be able to operate a computer, use the internet and be familiar with 10-key
- Familiarity with Microsoft Office
Skills and Physical Demands:
Skills:
- Excellent verbal and written (both typed and handwritten) communication
- Highly self-motivated and results oriented
- Ability to perform in a high-energy, dynamic and team-oriented environment
- Required to sit for extended periods of time at a desk
Location:
- In office: 14313 N. May Avenue, Oklahoma City, Ok, 73134
Work Schedule:
- Monday- Friday 8-5. Schedule is flexible.
- Remote with one in-office day each month
Job Function(s): Corporate
Love’s Travel Stops is the nation’s industry-leading travel stop network. For 60 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving professional truck drivers and casual motorists with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, fresh coffee, clean restrooms, showers and everything needed to get customers back on the road quickly. The Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking fleets.
- Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
- Musket, a rapidly growing, Houston-based commodities supplier and trader.
- Trillium, a Houston-based alternative fuels expert.
- TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
