Lending Product Specialist

Responsible for providing sales and support for all lending products and services. Provides high quality and professional services to members. Finds ways to improve processes and procedures. Ensures our products and operations are in accordance with our established policies and procedures and regulatory requirements. Underwrites and reviews loan applications and modification requests. Acts as mentor and trainer to other lending personnel. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective and professional performance of lending service functions.

a. Provides lending and other service support to Credit Union employees and members.

b. Creates training and reference material regarding loan products and services and functions for Credit Union employees. 

c. Conducts training exercises and classes for Credit Union employees.

2. Assumes responsibility for generating monthly sales through appropriate methods.

a. Analyzes existing membership and account data for marketing and sales opportunities.

b. Makes outbound calls to both existing members and potential members.

c. Monitors sales incentives for Credit Union employees.

3. Assume responsibility for processing loan, account, and other service applications.

a. Processes loan, and service applications, including all supporting documentation to meet program and/or underwriting requirements.

b. Underwrites and evaluates risk for lending products, and services, according to Credit Union guidelines and policies.

c. Approves loans, and services within limits of authority, if applicable. 

d. Evaluates collateral and verifies loan or service documentation and credit criteria.

4. Assumes responsibility for establishing and maintaining effective and professional business relationships with members.

a. Provides members with professional and timely support and service.

b. Counsels’ internal personnel and members regarding lending services and financial matters as well as cross-selling additional products and services.

c. Ensures that the Credit Union's quality and professional reputation is protected and maintained.

d. Troubleshoots and resolves member concerns and/or functions with accounts or services.

5. Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management.

a. Assists area personnel as needed.  Assists other departments as needed.

b. Completes reports and records promptly and accurately.  

c. Audits loans and other service supporting documentation as required. 

d. Attends meetings as required.

6. Assumes responsibility for related duties as required or assigned.

a. Ensures proper maintenance, cleanliness, and security of work area, desks, equipment, etc.

b. Exudes caring and professional attitude in all interactions with members, prospective members and coworkers.

c. Performs related departments' functions as necessary.

d. Stays informed regarding policy and procedural changes.

e. Actively and professionally cross-sells Credit Union services.

f. Completes special projects as assigned.

PERFORMANCE MEASUREMENTS

1. Records, reports, transactions, and all related documents are accurate, current, and submitted on time. 

2. Loan, account and service functions are completed in accordance with established policies and procedures.

3. Good business relations exist with members.  Problems and questions are courteously and promptly resolved.

4. Good working relations and communications exist with Credit Union personnel and with management.  Assistance and support are provided as needed.  Management is appropriately informed of area activities.

5. Loan closing activities are closely coordinated with related functions and departments.  Closing documents are complete and comply with Credit Union requirements.

6. Files are current and well organized.  Document preparation is accurate, neat, and timely.

7. Personal delinquency write-off numbers are in line with Credit Union objectives, if applicable.

8. The Credit Union's professional reputation is maintained and conveyed.

9. Works a regular and predictable schedule. 

QUALIFICATIONS

EDUCATION/CERTIFICATION: Two-year degree or equivalent work experience required.

REQUIRED KNOWLEDGE : Knowledge of lending services, policies, and procedures.  

Business knowledge of business account and services.

Familiarity with business programs and service requirements.

Familiarity with general loan documentation.

EXPERIENCE REQUIRED: Three to five years of similar or related experience, particularly in a financial environment.

SKILLS/ABILITIES: Good organizational skills, accurate and attentive to detail.

Solid communication skills.  Ability and willingness to assist others.

Public speaking and leading group discussions in a training environment.

Able to use computer related applications. 

Good math skills.  

Strong public relations abilities. 

Able to evaluate risk for loan underwriting.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

TALKING: One must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally.  (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

MATHEMATICS ABILITY: Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs.

LANGUAGE ABILITY: Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.  

Ability to write complex sentences, using proper punctuation, and use adjectives and adverbs.  

Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system.  

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.