What are the responsibilities and job description for the Online Cruise Reservationist / Entry Level position at LoveBound Destination Co?
Job Title : Online Cruise Reservationist / Entry Level Job Location : Remote Overview : LoveBound Destinations, a distinguished travel agency specializing in luxury travel experiences, is seeking a dedicated Online Cruise Reservationist to join our remote team. As an Online Cruise Reservationist, you will play a pivotal role in facilitating seamless cruise bookings for our discerning clientele, ensuring exceptional service and satisfaction. Responsibilities : Cruise Booking Management : Handle cruise reservations and bookings efficiently and accurately through online platforms and direct communication with cruise lines. Client Consultation : Communicate with clients via phone, email, or online chat to understand their cruise preferences, budget, and special requirements. Itinerary Planning : Assist clients in selecting suitable cruise itineraries, cabin types, and onboard amenities based on their preferences and needs. Availability Monitoring : Utilize cruise booking systems to check cabin availability, rates, promotions, and special offers to provide clients with the best options. Booking Coordination : Coordinate cruise bookings, including cabin selection, dining preferences, shore excursions, and special requests, ensuring accuracy and confirmation. Customer Service : Provide exceptional customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally. Sales and Upselling : Identify opportunities to upsell additional services, such as travel insurance, pre- and post-cruise accommodations, onboard packages, and special amenities. Documentation and Record Keeping : Maintain accurate records of bookings, client preferences, and communications in the reservation system, ensuring data integrity and confidentiality. Benefits : Remote Work Flexibility : Enjoy the flexibility of working from home, allowing for a better work-life balance. Competitive Compensation : Receive a competitive pay with potential performance-based incentives and bonuses. Professional Development : Access to training and development opportunities to enhance your skills and knowledge of the cruise industry. Travel Perks : Gain access to cruise discounts, familiarization trips, and other travel-related benefits to expand your expertise. Team Collaboration : Join a collaborative team of travel professionals dedicated to delivering exceptional service and client satisfaction. Qualifications : Strong communication skills, with a customer-focused approach and ability to build rapport with clients. Knowledge of cruise destinations, itineraries, cruise lines, cabin types, and onboard amenities. Powered by JazzHR
