Director, Operational Support

Overview

Lovelace Health System is comprised of Lovelace Medical Center, Heart Hospital of New Mexico at Lovelace Medical Center, New Mexico Heart Institute, Lovelace UNM Rehabilitation Hospital, Lovelace Women’s Hospital, Lovelace Westside Hospital, Lovelace Regional Hospital and Lovelace Medical Group/Southwest Medical Associates.
Lovelace recently celebrated its 100th anniversary, marking a century of caring, change and progress while continuously improving the practice of medicine. Across its six hospitals, 51 health care clinics and seven outpatient therapy clinics, Lovelace has 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers. Lovelace continues to invest in our community, providing more than $80 million in unfunded care and supporting local nonprofit and community organizations with more than $350,000 in direct contributions in 2022. From the first and only hospital in New Mexico dedicated to women’s health to the states only hospital devoted exclusively to cardiovascular care, Lovelace is a leader in meeting the healthcare needs of this region.

Lovelace Medical Group (LMG) is a multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care and provides patients with exceptional healthcare through the support of Lovelace Health System hospitals and technology.
We have an exciting opportunity to join our team as the Director, Operational Supportat Lovelace Medical Group.

Position Summary

The Director, Operational Support oversees key functions within the organization, including project management, facilities, and asset management. Responsibilities include leading projects from initiation to completion, ensuring alignment with organizational goals, managing capital budgets, and optimizing asset performance. The position also handles lease negotiations, evaluates acquisition opportunities, and oversees construction and tenant improvement projects. Additionally, the role focuses on driving operational efficiency, standardizing processes across the portfolio, and continuously improving business processes to enhance overall performance. Strong leadership, strategic thinking, and financial management are essential for success in this position.

Responsibilities

• Project Management: Lead and manage multiple projects from initiation to completion, ensuring alignment with organizational goals, adherence to schedules and budgets, and successful delivery.
• Facilities Management: Oversee the daily operations of facilities, ensuring efficiency, compliance with safety and quality standards, and the optimization of maintenance strategies to support facility performance.
• Capital Management: Manage capital expenditure budgets and investments, collaborating with finance to prioritize and allocate resources effectively while tracking performance and addressing any concerns.
• Asset Management: Oversee and optimize the performance of facility assets, developing strategies to maximize value and ensure long-term operational efficiency.
• Lease Negotiations: Lead lease negotiations and maintain strong relationships with landlords and external professionals, ensuring favorable terms, compliance with organizational objectives, and alignment with financial goals.
• Acquisitions: Identify and evaluate potential acquisition opportunities, conducting thorough market research, financial analysis, and due diligence to support strategic decision-making.
• Construction Management: Manage the construction or renovation of facilities, ensuring quality, compliance with timelines, budgets, and building codes, and addressing any issues that arise during the project lifecycle.
• Tenant Improvements and Buildouts: Oversee the planning, execution, and completion of Tenant Improvement projects and buildouts, ensuring alignment with tenant requirements and business objectives while maintaining project quality, scope, and timelines.
• Operational Optimization: Drive operational efficiency by analyzing resource utilization, implementing cost-reduction strategies, and leveraging data analytics to enhance performance across all functions.
• Process Improvement: Continuously assess and improve business processes by identifying inefficiencies and implementing solutions that drive operational excellence and measurable outcomes.
• Operation Support: Supporting and leading practice management when needed.
  
  

Qualifications


Education & Experience:

• Bachelor's degree
• 7 years of experience directly related to the duties and responsibilities specified
• Master’s Degree in related field, preferred
  
  

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.