What are the responsibilities and job description for the Customer Service Coordinator Virtual Care position at Lovelace Medical Center?
Overview
Join our team as a day shift, full-time, Virtual Care Customer Service Coordinator in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
Responsibilities
- Provides direct customer service and front desk assistance for assigned departments including but not limited to admitting, registering, scheduling, and verifying insurance.
- Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
- Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
Qualifications
Job Requirements:
- High School Diploma or GED equivalent.
- Medical Terminology.
- Knowledge of office procedures. Knowledge of insurance plans.
- One (1) year of previously related experience.
Preferred Job Requirements:
- Previous medical office experience.
- Heart Saver
