What are the responsibilities and job description for the Desktop Support Tech position at Lovelace Medical Center?
Overview
Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Lovelace Health System includes six hospitals, 51 healthcare clinics, and seven outpatient therapy clinics, with 619 inpatient beds, and employs a team of more than 3,400, including more than 263 healthcare providers.
Responsibilities
- Provide accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity.
- Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.
Qualifications
Job Requirements:
- One (1) year experience in Information Systems / Network Administration.
- Experience with Windows 2000 Server and Active Directory
- Microsoft Exchange Server 2000 Administration Skills
- Hardware knowledge and experience in installing and replacing computer peripherals.
Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office
2000, Exchange 2000, Active Directory, WINS, DNS and DHCP.
Preferred Job Requirements:
- Associate’s degree in Information Systems / Computer Science or equivalent technical training
- MCP certification
