What are the responsibilities and job description for the Lead Customer Service Coordinator HOPD Administration position at Lovelace Medical Center?
Overview
Join our team as a day shift, full-time, Lead Customer Service Coordinator in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Heart Hospital of New Mexico at Lovelace Medical Center is New Mexico’s only hospital dedicated exclusively to cardiovascular care, including the state’s only facility performing left ventricular aortic device (LVAD) implant and a state-of-the-art hybrid operating room.
Responsibilities
- Leads and oversees the daily duties of assigned staff within a designated department.
- Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
- Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
- Adheres to policies, procedures, and regulations to ensure compliance and patient safety
Qualifications
Job Requirements:
- High School Diploma or GED equivalent
- Two (2) years of directly related experience
- Medical Terminology.
- Knowledge of insurance plans. Skilled in a variety of software applications
Preferred Job Requirements:
- Associate’s Degree in a related field of study
- Medical Office Experience
