What are the responsibilities and job description for the Scheduler / Contact Center position at Lovelace Medical Center?
Overview
Join our team as a day shift, full-time, Central Scheduling Scheduler in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Lovelace Health System includes six hospitals, 51 healthcare clinics, and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 healthcare providers.
Learn About a Day in the Life of a Scheduler:
Responsibilities
- Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
- Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
- Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
- Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
- Shows dedication and commitment to patients through dependable attendance and schedule adherence.
Qualifications
Job Requirements:
- High School Diploma or GED equivalent.
- Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
- Knowledge of standard office procedures and equipment.
Preferred Job Requirements:
- Associate degree or higher in a related field of study.
- 1 year healthcare background/experience and/or call center experience.
- 2 years of experience working in a healthcare field/role or call center environment.
